Technical Customer Support (Tier 1)

Boardroom Appointments; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A tech firm is seeking a Technical Customer Support Agent based in Cape Town. This role involves providing technical assistance to customers through live chat, tickets, and phone. Ideal candidates must have a Matric certification and experience in technical support. Strong communication in English is vital, along with a customer-focused attitude. Join a dynamic team and work independently on technical issues related to domains and email processes.

Qualifications

• Matric certification is mandatory.
• Experience in technical customer support is required.
• Proficiency in English and good phone etiquette are essential.

Responsibilities

• Provide technical support through various channels.
• Register, transfer, and update domains.
• Assist customers with email routing and DNS issues.

Skills

Technical support experience

Customer focus

Proficiency in English

Education

Matric certification

Tools

DNS understanding

Basic knowledge of CMS

Job description

About the job Technical Customer Support (Tier 1)

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities:

• Providing technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS', firewalls and databases

Requirements

• Matric certification
• Experience in technical customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette
• Customer focused and brand awareness
• Self-motivated and self-disciplined
• Ability to work independently and within a team