puestos de Human Resource Management en United States

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Role Profile:

Industrial/Employee Relations:

• Provide advisory services related to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
• Facilitate all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
• Mitigate and defend industrial relations risks at the CCMA.
• Identify gaps, propose, and implement changes within contractual frameworks and organizational policies.
• Drive employment equity and ensure adherence to policies.
• Ensure compliance with legal, business, and client requirements.

Performance Improvement:

• Collaborate with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Promote performance management and calibration sessions.
• Propose changes for continuous improvement.
• Identify poor performers and implement measurable changes to yield positive outcomes.

Engagement:

• Serve as a single point of contact for employees and managers within the business unit.
• Support the delivery of People Processes proactively.
• Conduct weekly meetings with stakeholders to analyze needs and provide feedback on People actions.
• Analyze client feedback and processes to ensure service enhancements.
• Engage with management proactively, respond to queries promptly, and implement opportunities for improvement.
• Support collaboration and proactive communication between departments.
• Present MBR and suggest change management strategies.
• Provide meaningful reporting to facilitate business decisions.

Absence Management/Attrition:

• Review exit information and implement positive changes.
• Conduct stay interviews.
• Identify proactive measures to reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with departments for positive change.

Reporting:

• Work closely with stakeholders to understand reporting needs and compile reports to drive positive change.

Design & Delivery:

• Coordinate with People Projects Partners and stakeholders to contribute to the successful delivery of people and business projects.

Experience/Qualifications:

• Grade 12 or equivalent NQF qualification.
• Tertiary qualification or equivalent NQF qualification.
• 5-7 years of experience in Human Resources or Management roles.
• Previous experience in a call center is advantageous.
• Strong MS Excel and PowerPoint skills.