Planner

iZi Group; George; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A security services company in Western Cape is seeking a Planner. The role involves coordinating and executing operational schedules with a strong focus on efficiency and compliance. Responsibilities include resource allocation, staff management, client liaison, and administrative duties. The ideal candidate possesses strong planning skills, experience in logistics, and proficiency in scheduling software. This role offers an opportunity to ensure high service quality in a fast-paced environment.

Qualifications

• Grade 12 (Matric) and relevant certifications.
• Experience in logistics or operational coordination.
• Proficiency in scheduling and tracking software.

Responsibilities

• Plan and coordinate operational schedules for efficiency.
• Supervise and manage operational staff and resources.
• Assist clients with queries and ensure service quality.

Skills

Planning skills

Route planning

Organizational skills

Client service skills

Leadership abilities

Education

Grade 12 (Matric)

PSIRA Grade C & Cash-in-Transit (CIT) training

Firearm Competency for Handgun

Tools

Easy Roster

E-Viper

Mix Telematics

Job description

Job Summary

The Planner is responsible for the effective daily planning, coordination, and execution of operational schedules, ensuring maximum efficiency, security, and compliance. This role involves comprehensive resource allocation, supervision of operational staff, client liaison, and administrative duties relating to scheduling and service management.

Key Performance Areas (KPAs)

Operations Planning and Coordination

• Responsible and accountable for effective planning and coordinating of operations.
• Plan routing and scheduling activities.
• Prepare daily duty lists by allocating a vehicle, driver, and crew for each schedule.
• Manage the route plan of each vehicle and determine the most economical route.
• Allocate necessary resources for execution of the plan based on persons' competencies.
• High risk schedules must be identified and assigned to the best available vehicles to facilitate maximum protection, arranging backup if required.
• Plan ahead for all public holidays and holiday period disruptions.
• Plan bulk banking vehicles every morning for the same day.
• Liaise with Cash Centres in banks regarding clearance for the following day.
• Draw up a schedule of additional services to be performed and attach to “Daily Vehicle Schedules.”
• Liaise with planners/controllers of other branches on services to be performed by more than one branch.
• Advise Counting House and Box Room of changes to services over the holiday period.

Casual Services Management

• Monitor and control casual services to be performed.
• Ensure written confirmation received from clients.
• Confirm price of service with sales.
• Enter service into “Casual Service Book.”
• Complete “Casual Service Advice” and hand to controller to carry out service.
• Ensure client invoiced on completion of service and enter invoice number into “Casual Service Book.”

Administration, Systems, and Reporting

• Manage control room reports and records (daily, weekly, and monthly).
• Check and sign off all control room occurrence books daily and ensure any failed services from the day before are actioned timeliness by the radio controller on shift.
• Record all discrepancies in respect of customers' orders.
• Manage recording of all incidents (accident and robberies).
• Prepare weekly schedule of all vehicles to be serviced or requiring COF tests.
• Manage scanning and tracking system (E-Viper).
• Load new customers onto E-Viper system.
• Manage all customer movements on E-Viper system to include terminations.
• Record planned schedules on E-Viper and continuously amend on a daily basis.
• Administer client code to Sales Department and other relevant departments based on new contracts and planned schedules.
• Perform controller's duties as a relief function, as and when required.

Staff Management and Supervision

• Manage, conduct briefing and debriefing of crew.
• Supervise all crew, driver, and controllers and ensure that all job functions in respect of proper planning are correctly carried out, reporting back on findings.
• Manage and monitor driver and crew overtime.
• Ensure drivers, crews, and custodians are dressed neatly and have required protective equipment.
• Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to route planning and procedures).
• Prepare day off roosters for road crew.
• Manage controller's shifts.
• Report to HR Administration any absenteeism and leave to effectively allocate necessary human resources.
• Prepare disciplinary if required.

Technology Management (Mix Telematics and Easy Roster)

• Ensure all vehicles are being monitored and all equipment is in working order.
• Drivers are issued with driver tags.
• Manage staff attendance with Easy Roster.

Client Liaison and Query Resolution

• Investigate and follow up on service queries, complaints, and client calls.
• Visit clients' premises with sales staff.
• Liaise with Sales, Operations, and Administration to resolve queries.
• Ensure follow up is confirmed with client.
• Handle all customer queries related to planned schedules.

Health and Safety

• Participate in design/development/review/implementation and monitoring of departmental safety plans for each year.
• Participate in safety forums created by company (e.g., safety meetings and safety talks).
• Report all safety incidents to relevant people.
• Discuss all safety incidents.
• Follow up on any activities assigned through safety meeting/committee/representative/management.
• Attend safety education and refresher programmes.
• Comply with safety policies and procedures at workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

Qualifications And Skills

Education and Certification

• Grade 12 (Matric)
• PSIRA Grade C & Cash-in-Transit (CIT) training
• Firearm Competency for Handgun with business purposes

Background and Legal Standing

• Must not be director of any registered business.
• Clear credit record (No adverse listings).
• No criminal record.
• Must not have been dismissed from previous employments.
• Proven experience in planning, scheduling, logistics, or similar operations coordination role, preferably within high-security environment (e.g., cash services, security, or transportation).
• Strong geographical knowledge and advanced route planning skills.
• Proficiency in scheduling software (e.g., Easy Roster) and tracking systems (e.g., E-Viper, Mix Telematics).
• Excellent organizational, administrative, and report writing skills.
• Strong leadership and supervisory abilities with experience managing teams.
• Exceptional communication and client service skills.
• Ability to work under pressure, identify high‑risk situations, and implement contingency plans.