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Contact Centre Performance Manager (6-Month Contract)
Résumé du poste
A customer service organization is seeking a Contact Centre Manager in Johannesburg to lead their team and ensure exceptional service delivery. The role includes overseeing staff performance and managing operational workflows. Candidates need a minimum of 5 years in contact centres, with 2 years in management. This part-time position provides various employee benefits to foster a positive work environment.
Prestations
Qualifications
- Minimum 5 years of contact centre experience.
- At least 2 years in a managerial role.
- Strong leadership and customer service skills.
Responsabilités
- Oversee staff performance and development.
- Manage operational workflows for efficiency.
- Ensure high levels of customer satisfaction.
Connaissances
A customer service organization in Johannesburg is seeking a Contact Centre Manager to lead their team in delivering exceptional service.
Responsibilities include overseeing staff performance, managing operational workflows, and ensuring customer satisfaction.
Candidates should have at least 5 years of contact centre experience, with 2 years in a managerial role.
The position offers a part‑time contract along with various employee benefits to support a positive work environment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.