Regional Service Manager

Sanitech A Division Of Waco Africa; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading service provider in hygiene management is seeking an HR Administrator in Durban. The role includes overseeing the service process, planning, training staff, and ensuring smooth operations. Candidates should possess a Matric certificate, have a diploma in business, and at least 3 years of relevant experience. Strong communication and problem-solving skills are essential. This full-time position offers a mid-senior level career opportunity within a growing industry.

Qualifications

• 3+ years related operations service manager experience.
• Knowledge of cleaning, hygiene and Pest Control Industry will be an advantage.
• Own reliable vehicle & valid driver's licence.

Responsibilities

• Responsible for planning of service and installations.
• Rescheduling of work not done on a daily basis.
• Training of all staff and installation team.
• Manage clocking times and overtime on a daily basis.
• Client visits on a daily basis.
• Conducting QA calls.
• Improve efficiency to keep service costs to a minimum.

Skills

Computer Literacy

Good interpersonal skills

Ability to work under pressure

Good oral and written communication skills

Strong problem-solving and decision-making abilities

Education

Grade 12 (Matric)

Certificate / Diploma in business related studies

Job description

HR Administrator at Sanitech a division of WACO Africa

We are seeking a Regional Hygiene Service Manager

The successful candidate will be responsible for the entire Service process and planning for smooth and most cost-effective running of the department.

What We're Looking For

• Grade 12 (Matric)
• Certificate / Diploma in business related studies
• 3+ years related operations service manager experience
• Computer Literacy
• Good interpersonal skills
• Ability to work under pressure
• Good oral and written communication skills
• Good organizational skills
• Strong problem-solving and decision-making abilities
• Own reliable vehicle & valid driver's licence
• Knowledge of cleaning, hygiene and Pest Control Industry will be an advantage.

Key Responsibilities

• Responsible for planning of service and installations.
• Rescheduling of work not done on a daily basis.
• Responsible for training of all staff and installation team.
• Manage clocking times and overtime on a daily basis.
• Checking all service request is completed within 48 hours.
• Sales support with regards to operations IE: installations / upgrades / withdrawals – contract client and sales rep with any feedback on installation dates.
• Ensure all policies and procedures are followed as per the operations Policy and Procedure manuals.
• Assist Operation Manager with Branch Health and Safety.
• Daily handling of all service related issues.
• Meeting all month-end deadlines.
• De‑briefing of service staff on a daily basis.
• Conducting toolbox talks with Operation Manager.
• Client visits on a daily basis.
• Conducting QA calls.
• Inspection of all installation as well as sign off all installations.
• Conduct a minimum of 10 Quality Assurance calls per week.
• Keep turnaround time on installation and service requests to a maximum of 48 hours from receipt of stock.
• Strict adherence to all month-end deadlines.
• Improve efficiency in order to keep service costs to a minimum.
• Sign off all installations.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative, Customer Service, and Quality Assurance

Facilities Services, Business Consulting and Services, and Consumer Services

Durban, KwaZulu‑Natal, South Africa