Cluster Store Manager – Woodlands / Brooklyn

Energia Consulting; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail management firm in Pretoria is seeking a Cluster Store Manager to lead two store locations. The ideal candidate should have at least 5 years of sales experience in high-end retail, with proven capabilities in retail management and strong leadership skills. Responsibilities include ensuring efficient operations, managing inventory, and delivering exceptional customer service. Join our team and drive sales while maintaining a customer-focused approach.

Qualifications

• 5 years of sales experience in high-end retail.
• 2 years as an Assistant Manager / Manager.
• Solid homeware retail product and visual merchandising experience.

Responsibilities

• Lead a team of 5+ employees and manage all aspects of store operations.
• Ensure efficient sales operations while managing expenses effectively.
• Conduct weekly stock-takes to maintain accurate inventory levels.
• Recruit, select, orient, and train employees.
• Address customer complaints and comments promptly and effectively.

Skills

Retail management

Sales systems

Leadership

Communication

Customer-focused

Education

High school diploma (Matric)

Business qualification

Job description

Are you a retail superstar looking for a dynamic management role?

Look no further!

Our Woodlands and Brooklyn stores are seeking a results-oriented Manager with a passion for delivering outstanding customer service. As the Cluster Store Manager, you'll be responsible for leading a team of 5+ employees and managing all aspects of store operations.

Essential Duties and Responsibilities

• Maximize sales and control expenses: Ensure efficient sales operations while managing expenses effectively.
• Stock control and inventory management: Conduct weekly stock‑takes to maintain accurate inventory levels.
• Schedule and assign tasks to employees, ensuring follow‑up on work results.
• Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
• Coach and counsel employees, monitor job results, and provide feedback.
• Prepare annual budgets, analyse variances, and initiate corrective actions.
• Establish rapport with customers, understand their requirements.
• Approve contracts and maintain inventory levels to meet customer demands.
• Monitor security systems to protect merchandise and ensure a safe store environment.
• Ensure compliance with legal requirements to maintain store stability and reputation.
• Set up effective marketing displays for sales floors and store windows.
• Manage controllable costs to maintain profitability.
• Analyse sales figures and forecast future sales to facilitate planning.
• Address customer complaints and comments promptly and effectively.
• Stay informed about market trends and competitor activities in the retail industry.
• Maintain compliance with company policies and procedures.
• Perform any other duties as required by the Supervisor.

Minimum Requirements

• High school diploma (Matric). Business qualification (desirable).
• 5 years of sales experience in high‑end retail.
• 2 years as an Assistant Manager / Manager.
• Solid homeware retail product and visual merchandising experience.

Skills & Traits

• Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
• Strong ability to motivate others, with a customer‑focused approach, adaptability, and quick learning ability.
• Effective team player, dedicated to delivering exceptional results.

Join our team and lead two store locations while driving sales and delivering exceptional customer experiences.

Apply now and be part of our success story!