Member Experience Champion

Virgin Active South Africa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and fitness club in KwaZulu-Natal is seeking a Service Ambassador to enhance member experiences and engagement across various club areas. This role involves controlling facility access, delivering exceptional customer service, promoting safety, and maintaining cleanliness. Candidates should have a Grade 12 certificate, completion of Reception Academy, and experience in customer-facing roles. The position demands good communication, problem-solving skills, and a passion for fitness, offering a rewarding opportunity to impact members' lives positively.

Qualifications

• Minimum of 12 months experience in customer-facing roles.
• Good understanding of digital platforms.
• Ability to resolve member questions and queries.

Responsibilities

• Control access to the facility and communicate effectively.
• Deliver excellent customer service throughout the club.
• Promote safety and cleanliness on the exercise floor.

Skills

Customer service

Communication

Problem-solving

Relationship-building

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Reception Academy completion

Tools

Digital platforms

Job description

A leading health and fitness club in KwaZulu-Natal is seeking a Service Ambassador to enhance member experiences and engagement across various club areas. This role involves controlling facility access, delivering exceptional customer service, promoting safety, and maintaining cleanliness. Candidates should have a Grade 12 certificate, completion of Reception Academy, and experience in customer-facing roles. The position demands good communication, problem-solving skills, and a passion for fitness, offering a rewarding opportunity to impact members' lives positively.