Clerk-AccountingSA

Marriott Hotels Resorts; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading global hotel chain in Durban is seeking a full-time Debtors Assistant. The role involves supporting the finance team with collections, data entry, and accurate processing of payments. Candidates should have a Matric qualification and at least one year of experience related to finance or customer service. The position thrives on effective communication and customer relationship management while adhering to company policies to foster a supportive team environment.

Qualifications

• At least 1 year of related work experience is required.
• No supervisory experience necessary.

Responsibilities

• Assist manager with reporting and scheduling tasks.
• Pursue collections by contacting customers via phone or email.
• Analyze information using business processing software.
• Ensure credit card payments are processed accurately.
• Monitor and respond to inbound communications promptly.

Skills

Customer Service

Communication skills

Basic Math

Cashiering

Computer Skills

Math

Retail Sales

10 Key Calculator

Copywriting

Cash Handling

Planograms

Stocking

Education

Matric / Grade 12 or equivalent

Job description

Description

POSITION SUMMARY

Debtors

Assist manager with various reporting and scheduling tasks. Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customers ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed. Performing daily cash‑ups and reconciling of all daily payments. Ensuring that all credit card payments received are processed accurately and reconciled on a daily basis.

Follow all company safety and security policies and procedures report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and / or cost‑savings. Enter and locate work‑related information using computers. Move lift carry push pull and place objects weighing less than or equal to 5 kilograms without assistance. Perform other reasonable job duties as requested.

Critical Tasks

Collections

• Evaluate account information presented by automated calling system.
• Communicate with customers regarding delinquent account status.
• Determine customers ability to pay and offer appropriate payment options.
• Enter details of conversation and agreements into computer system.
• Review and comprehend delinquency status reports.
• Review and identify payment posting errors in financial systems and file for corrective action.
• Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
• Performing daily cash‑ups and reconciling of all daily payments.
• Processing of all credit card payments daily and reporting any variances.

General Finance and Accounting

• Submit requests on behalf of customers for reports statements and forms to internal processing groups.
• Analyze information using computers with business processing software.
• Keep team leads / managers / directors abreast of trends and issues or status of work.

Computers / Software

• Use computer systems and software packages to input access modify store or output information
• Enter and retrieve data from computer systems using a keyboard mouse or trackball.
• Prepare letters memos and other documents using word processing spreadsheet database or presentation software.

Communication

• Monitor and respond to inbound customer client and property communications via email voice mail a timely manner
• Speak to customers and co‑workers using clear appropriate and professional language.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co‑workers and treat them with dignity and respect.
• Handle sensitive issues with employees and / or guests with tact respect diplomacy and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Enter and locate work‑related information using computers.
• Read and visually verify information in a variety of formats (e.g. small print).
• Move lift carry push pull and place objects weighing less than or equal to 5 kilograms without assistance.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested

PREFERRED QUALIFICATIONS

Education: Matric / Grade 12 or equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

Employment Type: Full‑Time

Vacancy: 1