Installation Support & Scheduling Specialist

Tracker Network; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology company is seeking an Installation Support Agent in Gauteng to provide exceptional customer service and manage installation processes. The successful candidate will resolve customer queries, maintain relationships with partners, and ensure high-quality service standards. Applicants should have a Matric and at least one year of Contact Centre experience, along with excellent communication and analytical skills. Benefits include medical aid and a provident fund.

Benefits

Medical Aid

Provident Fund

Qualifications

• At least 1 year of experience in a Contact Centre.
• High levels of self-discipline and ability to work independently.
• Confidence in having calls voice recorded.

Responsibilities

• Provide exceptional customer service and resolve queries.
• Market Tracker to prospective clients.
• Maintain relationships with partners and clients.
• Schedule fitments and manage appointments.

Skills

Customer service skills

Analytical skills

Excellent communication skills

Time management

Ability to work under pressure

Data capturing skills

Education

Matric

Job description

A leading technology company is seeking an Installation Support Agent in Gauteng to provide exceptional customer service and manage installation processes. The successful candidate will resolve customer queries, maintain relationships with partners, and ensure high-quality service standards. Applicants should have a Matric and at least one year of Contact Centre experience, along with excellent communication and analytical skills. Benefits include medical aid and a provident fund.