Contact Centre Performance Manager (6-Month Contract)

Digicall Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A customer service organization is seeking a Contact Centre Manager in Johannesburg to lead their team and ensure exceptional service delivery. The role includes overseeing staff performance and managing operational workflows. Candidates need a minimum of 5 years in contact centres, with 2 years in management. This part-time position provides various employee benefits to foster a positive work environment.

Benefits

Employee benefits

Qualifications

• Minimum 5 years of contact centre experience.
• At least 2 years in a managerial role.
• Strong leadership and customer service skills.

Responsibilities

• Oversee staff performance and development.
• Manage operational workflows for efficiency.
• Ensure high levels of customer satisfaction.

Skills

Leadership

Customer service

Operational management

Job description

A customer service organization in Johannesburg is seeking a Contact Centre Manager to lead their team in delivering exceptional service.

Responsibilities include overseeing staff performance, managing operational workflows, and ensuring customer satisfaction.

Candidates should have at least 5 years of contact centre experience, with 2 years in a managerial role.

The position offers a part‑time contract along with various employee benefits to support a positive work environment.