puestos de Customer Service en España

Position Title: Aftermarket Sales Representative M / F

Contract: Contractual hours Full-time

The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets.

To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management. The individual in this role will be responsible for the following functions:

1. Promotion of aftermarket services and value-added products in line with company targets and objectives to increase revenue growth and profitability.
2. Managing a positive customer experience and satisfaction.
3. Targeting and conversion of new business accounts in the After Sales Department.

Profile: To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

1. Promotion and selling of aftermarket services, parts, accessories, rental offerings, service contract offerings, tyres, driver training, load testing, and in-house engineering.
2. Overall responsibility to achieve sales, growth, and profitability targets in an assigned sales territory.
3. Contact new and existing customers to discuss their needs and to explain how these needs could be met.
4. Visit new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting driver training and load testing.
5. Inform and resolve customers' questions about products, prices, availability, product uses, and credit terms.
6. Quote prices, credit terms, and other specifications.
7. Emphasise product features based on analyses of customer's needs and on technical knowledge of product capabilities.
8. Prepare sales contracts for orders obtained and submit orders for processing.
9. Assist with resolution of debtor's disputes and assist with cash collections.
10. Overall responsibility to meet growth/market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
11. Ensure quality of customer interaction and service; exceed customer expectations by building and nurturing partnerships based on a thorough understanding of the clients' business and unique needs and challenges.
12. Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions/delivery on promises are performed.
13. Sound financial management of deals in line with budget and company strategic objectives.
14. Plan, prepare, submit, and ensure achievement of short-term and long-term rental targets for assigned territory.
15. Preparation and presentation of reports as and when required.
16. Overall responsibility to ensure administrative procedures are followed correctly.

Job Location: Africa, South Africa

Location: 25b Junction Road, Tygerberg Business Park Parow Industria Cape Town, South Africa