Customer Service jobs in Brazil
Store Growth & Service Lead
Cash Crusaders Retail (Pty) Ltd
Discover more opportunities than anywhere else. Find more jobs nowBusiness Development Manager
New World Personnel Consultants
Connect with headhunters to apply for similar jobsSenior Contracts & Service Delivery Manager
Lmp Recruit
Automotive Service Advisor - Upsell & Customer Experience
Mototeam (Pty) Ltd
Receptionist and Business Support
Smith Garb and Associates CC
Information Security Manager Governance, Risk And Compliance (Grc) • Leeds Hq •
Cognisys Group
National Billing Manager
Network Contracting Solutions -a division of ADvTECH Resourcing
General Manager
Job summary
A leading hospitality firm in Gauteng seeks a General Manager to oversee restaurant operations, ensure excellent customer service, and manage staff. The ideal candidate has strong leadership skills, financial management experience, and the ability to handle compliance with regulations. This is a pivotal role for delivering a positive dining experience and operational efficiency.
Qualifications
- Proven experience in restaurant management.
- Strong leadership and team management skills.
- Ability to handle financial reports and maintain profitability.
Responsibilities
- Manage daily operations of the restaurant and deli.
- Oversee staff scheduling and training.
- Ensure compliance with health and safety regulations.
Skills
- The general manager will report directly to the CEO.
- Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.
- Ensure excellent customer service, efficient operations, and profitability.
- Oversee daily restaurant and deli operations
- Ensure smooth flow of service in the sit down area, bakery, and takeaway section
- Monitor inventory and oversee ordering of supplies as needed
- Oversee staff scheduling to meet operational needs and minimize overtime
- Implement and maintain operational procedures
- Track, control and report on costs through Marketman inventory manager. Track sales, discounts, comped items.
- Prepare financial reports.
- Post ads and filter possible staff for review
- Oversee interviewing, training, and supervision of staff
- Conduct performance evaluations
- Foster a positive work environment and company culture
- Resolve staff conflicts and issues
- Ensure high levels of customer satisfaction
- Report on and address customer complaints and feedback
- Maintain a clean and welcoming environment
- Check and report on online reviews
- Ensure compliance with health and safety regulations
- Maintain accurate records
- Handle administrative tasks related to operations
- Implementing systems and procedures relating to health and safety
- Oversee maintenance of restaurant equipment and facilities
- Schedule repairs and maintenance as needed
- Ensure cleanliness and organization of the restaurant and deli
- Manage relationships for maintenance services
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.