Area Operations Manager

Dermalogica; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading skincare company in Johannesburg seeks an Area Operations Manager to handle operational duties across retail stores. The ideal candidate should have at least 3 years of relevant experience, including retail operations management and leading teams to exceed sales targets. Responsibilities include budget management, ensuring compliance with brand guidelines, and conducting store visits for operational excellence. This role requires strong organizational skills and a proactive approach to sales and performance management.

Qualifications

• Minimum 3 years relevant experience including retail operations.
• Proven track record in leading teams and achieving sales targets.
• Ability to manage and use POS system.

Responsibilities

• Manage and support a portfolio of stores.
• Achieve sales targets for the region.
• Ensure compliance with brand guidelines.

Skills

Leading and Supervising

Working with People

Analysing

Planning and Organising

Delivering Results and Meeting Customer Expectations

Entrepreneurial and Commercial thinking

Education

2 Year Health and Skin Care diploma or relevant qualification

Tools

MS Office (Excel / PowerPoint)

POS System

Job description

Job title: Area Operations Manager

Job Location: Gauteng, Johannesburg

Deadline: January 02, 2026

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Job Description

Dermalogica is recruiting an ambitious and driven individual for the exiting role of Area Operations Manager.

The purpose of this role is teffectively manage and support a portfoliof stores within the Dermalogica retail department with all operational duties. Liaise with consumers, clients and suppliers. Actively visit Dermalogica stores tensure and drive performance, operational compliance and consistency.

DUTIES AND RESPONSIBILITIES

Achieve sales targets for the region

• Store expenses and budget management
• Prepare and submit POs and conduct invoicing process for stores
• Source and purchase required items for stores within budget
• Manage store expenses within budget and ensure payments are submitted timeously

Marketing Promotions & Activities

• Ensure execution of planned activations, launches and promotions in Dermalogica stores
• Display and merchandising items reaches stores timeously
• Execution of planned activities are timeous and targets are met.
• Assist with the marketing events

Visual Merchandising

• Conduct merchandising audits and ensure consistent brand image across stores in line with brand guidelines

Manage store inventory and stock orders

• Manage in-store inventory ensuring accurate stock reporting and minimal variances
• Conduct independent stock counts
• Consolidate variance reports and investigate variances
• Manage stock returns from stores
• Manage and report on stock expiries
• Consolidate and process stock orders

Reporting, Systems and Point of Sales

• Systems reporting as required; Ensure revenue balancing across inventory and sales systems and ensure it is in line with the store report
• Reconcile and manage store cashup and banking, submit report tfinance
• Reconcile, consolidate and submit store reports
• Point of Sales : Ensure POS system is set up, accurate and maintained; Ensure store staff are trained on POS system

Administration

• Assist Head of Retail Operations with administration duties, communication and rollouts for the division
• Plan and execute travel arrangements for the retail division

Store opening and Refurbishments

• Ensure store items are purchased timeously and within budget
• Set up and merchandise store ensuring new stores and refurbishments are fully set-up and operational upon opening
• Ensure store compliance

Conduct store visits

• Complete store visit checklists and input feedback inthe retail scorecard
• Provide feedback driving standards of excellence and consistency
• Meet with and manage relationships with the relevant Beauty Managers and centre management

Drive excellence in customer service

• Audit service levels
• Resolve escalated customer complaints
• Manage mystery shopper process and reporting

Lead a productive and engaged team

• Manage store leads within the Dermalogica Concept Stores
• Manage retail staff in conjunction with Beauty Managers
• Manage KPIs, PDPs and touchpoints with your team
• IR and compliance : Manage performance and IR Matters with the support of HR; Health and safety representative for stores; support HR with labour department compliance requirements

Onboarding and recruitment

• Recruitment : Facilitate and assess candidates as part of the recruitment process. Recruit for store roles with the support of HR.
• Sign off on final candidates with Beauty managers in retail stores
• Mange and conduct onboarding for new store employees and ensure they have the necessary onboarding and training material

Rostering

• Ensure store cover according trostering guidelines
• Manage team’s leave and store cover
• Manger promotor roster and hours

COMPETENCIES

• Leading and Supervising
• Working with People
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial thinking

MINIMUN REQUIREMENTS

• 3 years relevant experience including retail operations
• Ideally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background
• 3 years previous management role
• Proven track record in leading teams and achieving sales targets in a retail environment
• Working knowledge of MS Office (Excel / PowerPoint)
• Ability tmanage and use POS (Point of sales) system
• Valid driver’s license and own transport, ability tcommute
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