lavori da Customer Service in località Regno Unito

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The purpose of this role is to support and empower members and their dependents reaching out for specialised coaching services.

1. Assessment of coaching need
2. Provide coaching support in terms of life coaching, leadership coaching, parent coaching and career guidance.

1. Minimum of 3 years coaching experience

1. Experience in the EAP field or knowledge of the field is preferable

1. NLP Life Coaching or equivalent qualification

1. Proficient in relevant computer applications
2. Required language proficiency
3. Knowledge of customer service principles and practices
4. Knowledge of call centre telephony and technology
5. Good data entry and typing skills
6. Knowledge of administration skills and processes

1. Accountability
2. Action orientated
3. Collaborative
4. Communication
5. Business writing skills
6. Manage complexity
7. Problem solving skills
8. Decision thinking
9. Encourages engagement
10. Resilient and adaptive
11. Resourceful
12. Demonstrates self-awareness
13. Purpose driven
14. Significance and values orientated