Customer Service jobs in South Africa

We are looking for a dynamic and target driven Sales Consultant for an established company within catering equipment industry based around the Durban area. The successful candidate will have industrial equipment experience as well as a good understanding of tendering processes.

• Grade 12 or NQF 4 equivalent
• Minimum of 3-5 years’ experience in a sales position
• Experience in an Industrial environment
• Experience with industrial equipment sales experience (e.g., machinery, heavy-duty tools, motor industry, manufacturing equipment, Printers, food, etc.).
• Understand tendering processes, quoting, and proposal development.
• Comfortable with stock control and technical product knowledge.
• Experience in Hospitality would be an advantage
• Syspro knowledge would be an advantage
• Experience in managing stakeholders
• Must have own transport and a valid driver’s license
• Knowledge of the catering equipment would be advantageous

• Advanced knowledge of Microsoft Office applications
• Project management knowledge
• High level of administration skills
• Sound business writing skills
• Customer Service skills

• Manage orders until payment is completed.
• Process returns and credit notes in accordance with the established procedures.
• Ensure that shipment dates are updated periodically.
• Manage quote submissions, and order processing.

• Meet or exceed monthly, quarterly, and annual sales targets.
• Generate a specific number of new client accounts per period.
• Produce weekly / monthly sales reports vs targets.

• Understand and manage client expectations.
• Generating leads by building relationships with potential and existing clients.
• Enhancing customer experience.
• Provide outstanding service to consumers both before and after the sale.
• Refer to all client complaints received telephonically to the appropriate manager.
• Maintain a customer database.

• Demonstrate thorough knowledge of company products / services.
• Accurately present and recommend suitable products to clients.
• Conduct sales presentations, negotiations and conduct cold calling sales.

• Increase average deal size by identifying upsell or cross-sell opportunities.
• Maintain a target percentage of sales revenue from existing client.

• Provide timely and professional administrative and quotation support to the external sales team.
• Actively participate in all scheduled internal meetings, sales briefings, and product training sessions.

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks,