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2,030

Customer Service Agent jobs in South Africa

Sales Manager

Daisy Business Solutions

Cape Town
On-site
ZAR 500,000 - 700,000
30+ days ago
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Sales Executive - Western Cape

Compass Medical Waste Services Recruitment

Cape Town
On-site
ZAR 300,000 - 400,000
30+ days ago

Mfc Sales Manager

Old Mutual

Modimolle
On-site
ZAR 500,000 - 700,000
30+ days ago

End User Sales Account Manager

HP

Johannesburg
On-site
ZAR 1,225,000 - 1,576,000
30+ days ago

Sales Manager (yellow Machines)

Platinum Placements

Johannesburg
On-site
ZAR 500,000 - 700,000
30+ days ago
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Sales Manager - Datacenter

Commscope

Johannesburg
On-site
ZAR 800,000 - 1,200,000
30+ days ago

Retail Sales Assistant

Absolute Pets

Fish Hoek
On-site
ZAR 50,000 - 200,000
30+ days ago

Remote Customer Success Manager – Tadaweb

Jobspaddy

Johannesburg
Remote
ZAR 300,000 - 400,000
30+ days ago
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Retail Sales Assistant

Absolute Pets

East London
On-site
ZAR 50,000 - 200,000
30+ days ago

Sales Executive

DMX Africa

Sandton
On-site
ZAR 880,000 - 1,409,000
30+ days ago

New Business Sales Executive (Pta)

Daisy JHB (Pty) Ltd

Pretoria
On-site
ZAR 200,000 - 300,000
30+ days ago

Business Sales Consultant - Umtata (B2B)

Level-Up

Mthatha
On-site
ZAR 250,000 - 450,000
30+ days ago

Acceptance Solutions,Account Executive South Africa

Visa

Johannesburg
On-site
ZAR 700,000 - 1,200,000
30+ days ago

General Manager - Sales (FMCG experience)

Ad Talent Africa

Johannesburg
On-site
ZAR 1,200,000 - 2,500,000
30+ days ago

Senior Sales Consultant ( Medical Experience )

SavageOne Pty Ltd

Midrand
On-site
ZAR 200,000 - 300,000
30+ days ago

Digital Account Executive

SavageOne Pty Ltd

Durban
On-site
ZAR 300,000 - 500,000
30+ days ago

Sales Executive

The Legends Agency

Cape Town
On-site
ZAR 300,000 - 400,000
30+ days ago

Senior Account Executive

WatersEdge Solutions

Cape Town
On-site
ZAR 600,000 - 900,000
30+ days ago

Sales Manager

Daisy JHB (Pty) Ltd

Cape Town
On-site
ZAR 500,000 - 700,000
30+ days ago

Sales Consultant Gauteng

Elchemie

Centurion
On-site
ZAR 300,000 - 400,000
30+ days ago

Sales Manager

Liham Consulting Pty (Ltd)

Mbombela
On-site
ZAR 500,000 - 800,000
30+ days ago

Account Executive, Enterprise (South Africa)

Pure Storage

Johannesburg
On-site
ZAR 900,000 - 1,500,000
30+ days ago

Sales Manager- Container Industry- Kempton Park

Human Accent

Gauteng
On-site
ZAR 200,000 - 350,000
30+ days ago

Sales Manager

African Ambition

Johannesburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Part-Time Sales Consultant - iStore Ballito

Core Group

KwaZulu-Natal
On-site
ZAR 50,000 - 200,000
30+ days ago

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Similar jobs:

Customer Service jobsCustomer Service Remote jobsAgent jobsCustomer Service Consultant jobsService Adviser jobsEstate Agent jobsSales Agent jobs
Sales Manager
Daisy Business Solutions
Cape Town
On-site
ZAR 500 000 - 700 000
Full time
30+ days ago

Job summary

A regional sales company in Cape Town is looking for a Sales Manager to lead the sales team, set performance targets, and ensure adherence to sales processes. The ideal candidate will manage customer needs, resolve issues, and develop strategies for customer acquisition. This role involves coaching and training sales representatives, conducting performance reviews, and motivating the team with incentives.

Responsibilities

  • Set targets, performance plans, and objective standards for sales representatives.
  • Meet with reps weekly to review performance.
  • Conduct performance reviews for sales reps semiannually or annually.
  • Coach individual sales reps through phone work and prospecting sessions weekly.
  • Participate in spontaneous sales call rides and field days.
  • Counsel, support, and discipline underperforming sales reps.
  • Develop and adhere to a scalable sales process.
  • Ensure proper use of sales technologies like CRM.
  • Organize monthly team-building events onsite or offsite.
  • Recruit, onboard, and train new sales reps.
  • Motivate and engage the team with incentives.
Job description

Staff Management

  • Set targets, performance plans, and objective standards for sales representatives.
  • Meet with reps weekly to review performance, progress, and targets.
  • Conduct performance reviews for each rep semiannually or annually.
  • Coach individual sales reps through phone work and prospecting sessions weekly.
  • Participate in spontaneous sales call rides and planned field days monthly or semi-monthly.
  • Counsel, support, and discipline underperforming sales reps.
  • Develop and ensure adherence to a scalable sales process.
  • Ensure proper use of sales technologies like CRM.
  • Plan and conduct monthly skills training sessions with internal or external trainers.
  • Hold weekly sales team meetings.
  • Organize monthly team-building events onsite or offsite.
  • Recruit, onboard, and train new sales reps.
  • Oversee regional and local sales managers when applicable.
  • Motivate and engage the team with monetary and non-monetary incentives, such as contests, prizes, and recognition.
  • Foster team unity and sharing of best practices.
  • Lead by example, uphold company culture and values, prioritize effectively, communicate well, and deliver results.

Managing Customer Needs

  • Understand and monitor customer needs and preferences.
  • Resolve escalated customer issues and complaints.
  • Assist in setting and adjusting pricing and discount strategies.
  • Apply advanced negotiation skills.
  • Bridge communication between headquarters and field sales teams.

Managing the Business

  • Set sales quotas, targets, and goals; project and forecast revenue for territories.
  • Develop strategies to acquire new customers.
  • Track and report sales metrics to leadership.
  • Analyze sales data and develop plans to improve performance.
  • Collaborate with marketing on lead generation strategies.
  • Prepare budgets and approve expenses.
  • Monitor competitors, economic trends, and industry developments.
  • Enhance professional and technical skills through workshops, industry networks, and reading.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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