Customer Service Agent jobs in United States

Position/Title: Field Sales Representative

Reports To: District Manager

Function: Sales

Number of Reports: 0

Overall Responsibility:

The Field Sales Representative is tasked with new business in the region, as well as maintaining and growing existing relationships and accounts. Weekly Call Cycles will be established to maximise the time spent in the trade. The role focusses on the full spectrum of on-consumption, corporate retailers, franchise outlets and independent liquor chains

Focus Area 1

Administration

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  Determine pre-call planning objectives
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  Compile daily / weekly reports
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  Manage sales and administration
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  Handle customer and consumer complaints and queries

Focus Area 2

Sales

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  Implement and develop promotional activity to drive consistent pull in relation to the channel management process
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  Influence liquor retail pricing within segments
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  Maintain stock levels within segments
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  Influence the placement of our products to maintain the best cold and ambient space
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  Manage B.T.L placements

Focus Area 3

Outlet Service

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  Develop great business relationships
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  Maintain customer call rate and frequency
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  Conduct regular account reviews
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  Merchandising

Requirements of the Role

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  Post Matric Qualification in Sales/Marketing
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  A minimum of 1 years’ experience in Sales/Marketing in a FMCG environment
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  Valid unendorsed Code 8 driver's licence
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  Basic knowledge of PC and Microsoft office
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  Merchandising experience strongly preferred
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  Regional languages competence
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  Beverage industry experience strongly preferred

Preferred Skills/Competencies

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  Sound interpersonal skills and the ability to build relationships
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  Ability to work independently
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  Time management skills
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  Persuasiveness and selling ability
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  Strong achievement orientation
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  Beer knowledge and processes
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  Exceptional verbal ability and communication skills
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  Commercial Acumen

NB: Specific duties/responsibilities will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting the business by undertaking any other responsibilities which are aligned with the job level