Customer Service Agent jobs in South Africa

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or expedite complex issues as required.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality, and complete Leidos and other training courses on time.

• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

• High School diploma or GED, or equivalent years of experience.

• U.S. Citizenship.

• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1).

• Eligible to obtain Invited Contractor 700‑19 SOFA designation for employment in South Korea.

• Able to provide proof of ordinary residency in the United States.

• 3+ years of customer service experience.

• Fluent in English with strong written and oral communication.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Effective at delivering presentations.

• Ability to tactfully communicate with others, both in person and on the phone.

• Self‑starter, able to work independently and with minimal supervision.

• Strong organizational, time‑management, and multitasking abilities.

• High attention to detail.

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

• Work background in the following areas:

  • U.S. military healthcare delivery system or civilian managed care.

  • Medical or clinical environment.

  • MHS Genesis or civilian healthcare systems, medical claims.

• SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

* IMPORTANT: Candidates who do not hold a SOFA/Command sponsorship need to provide required documentation to obtain SOFA through Leidos for employment in South Korea. Candidates will not be eligible for sponsorship until their first day of employment.

Candidates are solely responsible for all relocation‑related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the US.

The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

Pay Range $31,850.00 - $57,575.00.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting: October 24, 2025.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.