Retail Service Lead - POS, Stock & Customer Care

Clicks Group; Vereeniging; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and beauty retailer in Vereeniging seeks a passionate Service Advisor to ensure excellence at the point of sale. This role involves managing operational activities, training staff, and delivering outstanding service to customers. Candidates should have at least a Grade 12 certificate, relevant retail qualifications, and experience in a customer-facing role within retail or FMCG. The position is permanent and emphasizes the promotion of customer satisfaction and efficient operations.

Qualifications

• 1 year’s experience in a customer-facing role in retail/FMCG.
• Essential: Maths 50% and English 50% at grade 12 level.

Responsibilities

• Ensure efficient customer service at the point of sale.
• Direct and control operational activities efficiently.
• Train and motivate shop assistants/cashiers.
• Resolve customer queries in line with company policies.
• Manage stock and cash effectively to minimize shrinkage.

Skills

Customer service excellence

Numeracy skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A leading health and beauty retailer in Vereeniging seeks a passionate Service Advisor to ensure excellence at the point of sale. This role involves managing operational activities, training staff, and delivering outstanding service to customers. Candidates should have at least a Grade 12 certificate, relevant retail qualifications, and experience in a customer-facing role within retail or FMCG. The position is permanent and emphasizes the promotion of customer satisfaction and efficient operations.