Customer Service Officer

Guide Dogs SA/NT; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent charity organization in South Africa seeks an experienced Customer Service professional for a front-of-house role. You'll be responsible for providing exceptional customer service and performing administrative tasks within a supportive team. The ideal candidate will have significant experience in customer service, strong communication skills, and be technically savvy. This role comes with unique salary sacrifice opportunities and access to generous staff discounts.

Benefits

Employee Assistance Program

Salary sacrifice opportunity

Generous staff discount program

Qualifications

• Extensive customer service experience in a fast-paced environment.
• Ability to navigate multiple software platforms.
• Strong communication skills over the phone and face-to-face.

Responsibilities

• Deliver exceptional customer service and develop lasting relationships.
• Perform daily administrative tasks including reception and bookings.
• Handle a high volume of phone calls and email enquiries.

Skills

Customer service skills

Communication skills

Administrative skills

Attention to detail

Technical savvy

Job description

• Be part of a values driven, fun and supportive team environment
• Unique opportunity to increase your take-home pay with salary sacrificing

About Beau’s Pet Hotel

Beau’s is a state-of-the-art Pet Hotel that offers a safe and loving holiday and daycare experience for fur babies! We offer both standard and luxury accommodation for cats and dogs, doggy daycare, grooming services as well as Beau’s Training School. Beau’s is conveniently located in the Adelaide Airport precinct, right next to Harbour town.

All profits from Beau’s Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services.

About the Role

We are currently looking for an experienced Customer Service professional with a passion for administration and a keen eye for detail to join our team with an ability to work the following rotating roster:

Tuesday - Friday

You will be part of 'the face of Beau's'. As a front of house employee, you will work closely with other team members to ensure administrative processes are accurately undertaken and maintained, whilst providing an excellent standard of service to our customers across all touchpoints of Beau's.

Key responsibilities:

• Deliver exceptional customer service and develop lasting relationships with internal and external customers.
• Perform daily administrative tasks including reception, bookings, follow ups with customers, payments, registrations, requests, retail, banking, record maintenance and pet movements.
• Handle a high volume of phone calls, email enquiries and face to face customer engagement.
• Convert enquiries into new business.

About you

It is important to us that our Customer Service Officers have extensive customer service experience, a positive 'can do' attitude, and strong communication and administration skills.

As a successful candidate, you will be:

• A dynamic, customer focused individual with exceptional skills and extensive experience working in a customer facing role
• Technically savvy with the ability to undertake administrative process and navigate over multiple software platforms
• Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment
• Excellent communication, both over the phone and face to face
• Experienced in undertaking a dual reception / administrative role (desirable).

Maintaining a DHS police check (costs covered) and current driver's license is a condition of employment.

• Be part of Guide Dogs SA/NT, one of Australia’s most trusted charities, making a difference for people living with vision loss or specialized needs
• Exclusive salary sacrifice opportunity for increased take-home pay
• Supportive team passionate about their work
• Access to a generous staff discount program for Beau’s services
• Work in a well-managed, spacious, clean, state of the art facility
• Employee Assistance Program for counselling and support

Learn more

For a complete description of the role’s key responsibilities and requirements, please review the Position Description.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.