Pharma Inbound Agent – Afrikaans (3-Month Contract)

Isilumko Staffing; Centurion; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading pharmaceutical wholesaler is seeking a target-driven Inbound Call Centre Agent to join their team in Centurion for a 3-month maternity fill contract. The ideal candidate will have at least 2 years of experience in a call centre, be Afrikaans-speaking, and possess strong skills in communication, objection handling, and customer relations. Responsibilities include managing customer orders, ensuring timely deliveries, and upselling products to clients.

Qualifications

• No less than 2 years' call centre experience or customer service experience in a call centre environment.
• Afrikaans speaking requires preference.
• Clear criminal record is necessary.

Responsibilities

• Take orders from customers, including doctors and pharmacists.
• Upselling to customers.
• Ensure customer deliveries take place.
• Follow up on delayed deliveries to customers.
• Handle customer objections effectively.

Skills

Objection handling

Communication

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building

Education

Matric

Job description

A leading pharmaceutical wholesaler is seeking a target-driven Inbound Call Centre Agent to join their team in Centurion for a 3-month maternity fill contract. The ideal candidate will have at least 2 years of experience in a call centre, be Afrikaans-speaking, and possess strong skills in communication, objection handling, and customer relations. Responsibilities include managing customer orders, ensuring timely deliveries, and upselling products to clients.