Strategic Client Relationship Manager

Old Mutual; Wes-Kaap; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading financial services company is looking for a Relationship Manager to enhance customer experience and manage expectations. This role involves developing customer contact plans and providing solutions to complex inquiries. Ideal candidates will have Matric, NQF5/NQF5 Wealth Management, and a solid background in relationship management (3-5 years). The position promises a positive working environment and opportunities for professional development. Closing date for applications is December 15, 2025.

Qualifications

• A minimum of 3-5 years Relationship Management background.
• Experience in customer service operations and digital consumer engagement.
• Ability to identify and strengthen customer relationships.

Responsibilities

• Manage customer expectations and provide solutions.
• Develop a customer contact plan for product launches.
• Help drive customer renewals through exceptional service.

Skills

Consultative Selling

Customer Complaint Management

Customer Relationship Management (CRM) Software

Customer Service

Identifying Sales Opportunities

Education

Matric

NQF5/NQF5 Wealth Management

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Job description

A leading financial services company is looking for a Relationship Manager to enhance customer experience and manage expectations. This role involves developing customer contact plans and providing solutions to complex inquiries. Ideal candidates will have Matric, NQF5/NQF5 Wealth Management, and a solid background in relationship management (3-5 years). The position promises a positive working environment and opportunities for professional development. Closing date for applications is December 15, 2025.