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Senior Technical Support Analyst (2nd Level)
Zusammenfassung
A leading legal information provider in Durban is seeking a Technical Support Analyst to deliver second-level support and ensure system reliability. The ideal candidate will have strong analytical and troubleshooting skills, 2-3 years of relevant experience, and a commitment to excellent customer service. The role emphasizes collaboration and proactive problem-solving in a dynamic environment, offering a healthy work/life balance.
Leistungen
Qualifikationen
- 2-3 years of related experience in application support or customer contact positions.
- Proficient in PC knowledge, Windows OS, Internet, and web browsers.
Aufgaben
- Provide second-level technical support across multiple platforms.
- Respond to incidents and service requests with professionalism.
- Identify and resolve project-related challenges.
- Provide excellent customer service and foster strong relationships.
Kenntnisse
Tools
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