Senior Technical Support Analyst (2nd Level)

LexisNexis; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading information service provider in Johannesburg is seeking a Technical Support Analyst. You will deliver second-level technical support, address incidents professionally, and manage customer inquiries effectively. Ideal candidates will have 2-3 years of related experience and strong analytical skills, alongside a commitment to customer satisfaction. The role promotes a healthy work/life balance and offers various wellbeing initiatives.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Qualifications

• 2 – 3 years of related experience in application support or customer contact positions.
• Proficient in PC knowledge, Windows OS, Internet, and web browsers.

Responsibilities

• Provide second-level technical support across multiple platforms.
• Identify and resolve project-related challenges.
• Deliver excellent customer service and timely responses.

Skills

Analytical skills

Troubleshooting skills

Customer service orientation

Effective communication

Tools

SQL

DevTools

Job description

A leading information service provider in Johannesburg is seeking a Technical Support Analyst. You will deliver second-level technical support, address incidents professionally, and manage customer inquiries effectively. Ideal candidates will have 2-3 years of related experience and strong analytical skills, alongside a commitment to customer satisfaction. The role promotes a healthy work/life balance and offers various wellbeing initiatives.