Remote Dutch-Speaking Tech Support Analyst

DigiCert; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading global security authority is looking for a Technical Support Analyst with business proficiency in Dutch. As a primary contact for customers, you will collaborate with product and engineering teams to resolve issues and ensure customer satisfaction. Ideal candidates have over a year of technical support experience and a Matric qualification. This role is fully remote and offers various benefits like medical aid, provident fund, and education support.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Education Support Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• 1+ years technical support or IT client interfacing experience.
• Basic understanding of Internet principles and functionality.
• Familiarity with networking protocols and devices.

Responsibilities

• Deliver world-class customer service to resolve customer concerns.
• Build successful long-term relationships with external clients.
• Partner with technical support engineers to resolve issues.

Skills

Dutch proficiency

Customer service

Technical support

Problem-solving

Adaptability

Education

Matric qualification

Computer Science or related

Tools

CRM tools

UNIX commands

Windows Server administration

Job description

A leading global security authority is looking for a Technical Support Analyst with business proficiency in Dutch. As a primary contact for customers, you will collaborate with product and engineering teams to resolve issues and ensure customer satisfaction. Ideal candidates have over a year of technical support experience and a Matric qualification. This role is fully remote and offers various benefits like medical aid, provident fund, and education support.