Senior Technical Support Analyst (2nd Level)

LexisNexis; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading information service provider in Gqeberha seeks a Technical Support Analyst to deliver second-level support and maintain system reliability. You will utilize strong analytical and troubleshooting skills while fostering collaboration with both internal teams and external clients. The ideal candidate has 2-3 years of relevant experience and is proficient in SQL. Excellent communication and customer service skills are required. This position promotes a healthy work/life balance and offers various benefits.

Benefits

Wellbeing initiatives

Study assistance

Sabbaticals

Qualifications

• 2-3 years of experience in application support or customer contact positions.
• Proficient in PC knowledge, Windows OS, Internet, and web browsers.

Responsibilities

• Provide second-level technical support across multiple platforms.
• Respond to incidents and service requests professionally.
• Collaborate with cross-functional teams to meet project goals.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Interpersonal abilities

Customer service orientation

Ability to work independently

Tools

SQL

DevTools

Job description

A leading information service provider in Gqeberha seeks a Technical Support Analyst to deliver second-level support and maintain system reliability. You will utilize strong analytical and troubleshooting skills while fostering collaboration with both internal teams and external clients. The ideal candidate has 2-3 years of relevant experience and is proficient in SQL. Excellent communication and customer service skills are required. This position promotes a healthy work/life balance and offers various benefits.