Senior Technical Support Analyst (2nd Level)

LexisNexis; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global legal analytics company is seeking a Technical Support Analyst in Cape Town, responsible for providing second-level technical support across various platforms. The ideal candidate will have extensive troubleshooting skills, strong communication abilities, and a commitment to customer service, along with 2-3 years of relevant experience. This role promotes a work-life balance with numerous wellbeing initiatives and a focus on personal development.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Qualifications

• 2-3 years of related experience in application support or customer contact positions.
• Ability to work independently with minimal supervision.
• Commitment to customer satisfaction.

Responsibilities

• Provide second-level technical support across multiple platforms.
• Respond to incidents and service requests with professionalism.
• Identify and resolve project-related challenges.
• Deliver excellent customer service and foster relationships.
• Manage customer support cases efficiently.

Skills

Analytical skills

Troubleshooting skills

Effective communication

Interpersonal abilities

Customer service orientation

Proficiency in Windows OS

Experience with SQL

Job description

A global legal analytics company is seeking a Technical Support Analyst in Cape Town, responsible for providing second-level technical support across various platforms. The ideal candidate will have extensive troubleshooting skills, strong communication abilities, and a commitment to customer service, along with 2-3 years of relevant experience. This role promotes a work-life balance with numerous wellbeing initiatives and a focus on personal development.