IT Technician

HR Talent Partner SA; Somerset West; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A manufacturing engineering company in Somerset West is seeking an IT Technician to ensure smooth operation of IT systems. The role involves providing technical support, managing helpdesk functions, and maintaining network integrity. Candidates should have 3-5 years of experience in technical support and relevant qualifications such as a Higher Certificate in IT. This full-time position offers excellent salary and internal career advancement opportunities.

Benefits

Excellent salary

Internal career advancement opportunities

Qualifications

• 3 – 5 years of experience in technical support and network management.
• Experience in managing helpdesk operations and ticketing systems.
• Understanding of LAN/WAN, TCP/IP, and Wi-Fi troubleshooting.
• Experience tracking and maintaining IT inventory.

Responsibilities

• Provide training and guidance to users on IT systems.
• Manage helpdesk services and resolve user technical issues.
• Install and update software to maintain system security.
• Monitor network systems for optimal performance.

Skills

Technical Support

Network Management

User Training

Helpdesk Management

Software Installation

Documentation

Education

Higher Certificate IT related

National Diploma in Information Technology

Bachelor of Science in Computer Science

Tools

CompTIA A+

CompTIA Network+

Cisco Certified Network Associate (CCNA)

Job description

IT Technician position available in Somerset West.

A renowned Manufacturing Engineering company is looking for a “IT Technician” to join their team on a full-time permanent basis in the Helderberg Area.

Excellent salary on offer and internal career advancement opportunities.

Position Overview:

To ensure the seamless operation of IT systems by providing technical support, managing helpdesk Services, and maintaining network and software integrity.

The role focuses on delivering integrated IT solutions, managing assets, and maintaining accurate documentation to support organizational efficiency and security.

Duties and Responsibilities:

• User Training: Providing training and guidance to users on IT systems and best practices
• Technical Support: Providing assistance to users with hardware, software, and network issues. This includes troubleshooting problems and offering solutions to ensure smooth operations
• Helpdesk Management: Implementing efficient helpdesk functions, responding to, managing, and resolving helpdesk tickets
• Software Installation and Updates: Installing and updating software to ensure systems are up-to-date and secure
• Integrated IT Services: Ensuring the availability and integration of IT services across various departments
• Asset Management: Receiving, commissioning, repairing, and distributing IT assets
• Network Management: Maintaining and monitoring network systems to ensure optimal performance and connectivity
• Documentation: Keeping detailed records of IT issues, solutions, and system configurations

Minimum Requirements:

Required Qualifications:

• Higher Certificate IT related

Recommendations:

• National Diploma in Information Technology, Electrical Engineering, or a Bachelor of Science in Computer Science
• Certification such as CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA)

Required Experience:

• 3 – 5 years of experience in a similar field
• Technical Support: Experience in providing technical support to users, including troubleshooting hardware and software issues, is essential
• Network Management: Basic understanding of LAN/WAN, TCP/IP, and Wi‑Fi troubleshooting. Experience with network monitoring tools.
• Helpdesk Operations: Experience in managing helpdesk operations, including ticketing systems and user support
• Software Installation and Configuration: Experience in installing and configuring software applications and operating systems
• Asset Management: Tracking and maintaining IT inventory. Commissioning and decommissioning hardware.

Special requirement(s):

• Will be required to work after hours.

Applying for Position:

• Only open to South African citizens.