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Job title : Onsite IT Support Technician

Job Location : Western Cape, Cape Town

Deadline : October 12, 2025

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• Provide onsite support for Maersk Branch Offices, Contract & Logistics brands' warehouses and their offices
• Manage incidents and requests assigned to the Onsite Infrastructure Technology team
• Directly responsible for activities related to the installation, movement, addition, change, and decommissioning of all IT equipment
• Support asset lifecycle management for desktops, notebooks, OT devices, network devices, and local servers (if any)
• Provide support and advice for Facilities Management and Office Services regarding office and warehouse moves, expansions, and new site setups and planning
• Support hardware and software asset management, tracking, and auditing for both devices connected and not connected to the network
• Ensure compliance with Maersk Policies and global processes and maintain up-to-date Configuration Management Database (CMDB) data for all hardware in scope
• Conduct or coordinate IT training sessions for business & warehouse users as appropriate
• Deploying Network (WAN / WLAN / LAN) in Offices & Warehouses; perform LAN cabling tasks and initial network troubleshooting
• Coordinate with other network supporting teams for troubleshooting local IT infrastructure and network configuration issues
• Provide on-call support for critical incidents outside of normal business hours and respond to IT emergencies and outages
• Respond to emergency situations as part of Business Continuity Plan requirements and Major Incident Management processes
• Support other locations, offices, and warehouses as appropriate and provide geographical service coverage which may involve travel
• Ensure Cyber Security standard processes are followed and enforce Maersk security policies for all services provided
• Deliver immediate IT support to critical warehouse business users in alignment with SLA agreements to minimize operational disruptions
• Provide First Level Support on Warehouse management systems
• Assist the Area IT Lead with the procurement of requested hardware and follow Maersk purchasing procedures
• Act as a local project coordinator for hardware and software upgrades; participate in area cluster and regional consolidation activities and other agreed technical projects
• Manage local IT vendors in the company’s best interest, ensuring compliance with Maersk's policies and guidelines
• Maintain accurate and secure records of local IT hardware and software inventory and conduct regular audits
• Conduct regular site visits to perform precautionary checks on IT equipment and infrastructure
• Ensure the IT and meeting room are kept clean and organized, including cable management and equipment arrangement; provide guidance to staff on maintaining a clean workspace

Someone with

• At least 3 – 5 years hands-on experience in supporting IT Infrastructure, preferably within large organizations with a global presence
• Familiarity with onsite Office or warehouse infrastructure, including end-user computing, OT devices, network equipment, and datacenter components
• Experience in interacting with virtual teams and providing remote support to ensure seamless operations across multiple locations
• Proven experience supporting critical business users by addressing various IT requirements with a customer-centric approach
• Strong communication skills—both written and verbal for effective interaction with stakeholders, including vendors and internal teams
• Ability to build and maintain collaborative relationships with peer groups within IT support and external providers
• Ability to coordinate with external vendors for local IT requirements including navigating local regulations and customs to facilitate timely delivery
• Problem-solving abilities, organizational skills, and a proactive approach to managing vendor relationships

• Exposure and warehouse working experience with hardware for desktops, notebooks, OT devices, network devices, and data centres
• Working knowledge of Microsoft products (Windows 11 OS + O365) and basic troubleshooting
• Working knowledge of collaboration tools like video conferencing and MS Teams events
• Networking basics (network certification preferable – e.g. CCNA, CompTIA A+); able to prepare Network LLD and base configurations for Cisco switches, Aruba Controllers and Cisco or FortiGate Firewalls
• PC hardware, peripheral, network & OT devices troubleshooting skills (including IP printers)
• Working knowledge of basic server and network troubleshooting
• Knowledge of Transport & Logistics Management system and Active Directory
• Understanding of ITIL service delivery concepts (ITIL certified preferred)
• Project coordination experience (PMP/Prince2 is a plus)