Senior Technical Support Analyst (2nd Level)

LexisNexis; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A leading legal information provider in Durban is seeking a Technical Support Analyst to deliver second-level support and ensure system reliability. The ideal candidate will have strong analytical and troubleshooting skills, 2-3 years of relevant experience, and a commitment to excellent customer service. The role emphasizes collaboration and proactive problem-solving in a dynamic environment, offering a healthy work/life balance.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Qualifications

• 2-3 years of related experience in application support or customer contact positions.
• Proficient in PC knowledge, Windows OS, Internet, and web browsers.

Responsibilities

• Provide second-level technical support across multiple platforms.
• Respond to incidents and service requests with professionalism.
• Identify and resolve project-related challenges.
• Provide excellent customer service and foster strong relationships.

Skills

Analytical skills

Troubleshooting skills

Effective communication

Interpersonal abilities

Customer service orientation

Ability to work independently

Tools

SQL

DevTools

Job description

A leading legal information provider in Durban is seeking a Technical Support Analyst to deliver second-level support and ensure system reliability. The ideal candidate will have strong analytical and troubleshooting skills, 2-3 years of relevant experience, and a commitment to excellent customer service. The role emphasizes collaboration and proactive problem-solving in a dynamic environment, offering a healthy work/life balance.