Call Center jobs in South Africa
Inbound Call Center Agent – FMCG Sales & Service
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Flexible Schedule Customer Service Agent – Work From Home
Mashreq Bank
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MCI
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Inbound Call Center Agent – FMCG Sales & Service
Job summary
A leading FMCG company in Pretoria seeks a Call Centre Agent. The role involves managing inbound customer calls, addressing inquiries and complaints, and ensuring professional service. Candidates should hold a Matric Certificate, have strong communication skills, and ideally possess sales qualifications. Experience in FMCG and previous call center exposure are preferred. The position requires working in a pressurized environment with a 6-day work week, including weekends and public holidays.
Qualifications
- Matric Certificate required.
- Relevant sales qualification will be advantageous.
- Proficient in written communication and problem-solving.
Responsibilities
- Handle inbound calls and respond to customer complaints.
- Maintain professional customer service standards.
- Ensure accurate capturing of information.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.