Bilingual Customer Engagement Specialist (Amharic/Somali)

ikeja; Midrand; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local telecommunications provider in Gauteng is seeking a Customer Engagement Consultant to deliver exceptional customer service. The role involves responding to queries across various channels, creating and managing tickets, and collaborating with the Network Operations Center for issue resolution. Candidates should have a matric certificate, fluency in Amharic and Somali, and experience in a call center. The position offers the chance to positively impact underserved communities with additional perks like free internet and health insurance.

Benefits

Free internet at home after probation

Health insurance

Access to wellness platform

Qualifications

• Experience in a call center environment or similar role for 1 year or more.
• Previous collaboration with Network Operations Centers (NOC) is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to and resolve customer queries across multiple channels.
• Create and manage tickets for each customer interaction.
• Collaborate with the Network Operations Center (NOC) to elevate unresolved issues.

Skills

Fluency in Amharic

Fluency in Somali

Exceptional communication skills

Problem-solving abilities

Customer-oriented mindset

Education

Matric certificate

Related studies or a degree

Job description

A local telecommunications provider in Gauteng is seeking a Customer Engagement Consultant to deliver exceptional customer service. The role involves responding to queries across various channels, creating and managing tickets, and collaborating with the Network Operations Center for issue resolution. Candidates should have a matric certificate, fluency in Amharic and Somali, and experience in a call center. The position offers the chance to positively impact underserved communities with additional perks like free internet and health insurance.