DC - Enablement Coordinator- 1DP Sandton

Discovery Limited; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider located in Sandton is seeking an Enablement Coordinator to support strategic sales initiatives. In this role, you will coordinate enablement activities, manage content and tools, and analyze performance metrics to drive improvements. Candidates should have 1-3 years of experience in sales enablement or related fields, and be proficient with MS Office and data analysis. This position offers an exciting opportunity to enhance consultant onboarding and performance in a dynamic environment.

Qualifications

• 1 – 3 years in Sales Enablement, Operations Support or Training Coordination.
• Experience working with cross‑functional teams.

Responsibilities

• Support the Enablement Manager in executing strategic initiatives.
• Coordinate enablement activities and manage enablement content.
• Analyze performance data to identify gaps and drive improvements.
• Manage enablement-related SOPs in collaboration with stakeholders.
• Participate in testing and validation of new tools and content.

Skills

Proficiency in MS Office (Excel, PowerPoint, Word)

Basic data analysis and reporting skills

Familiarity with LMS and CRM systems

Knowledge of BI tools (Power BI, Tableau)

Understanding of compliance frameworks and SOP development

Experience with enablement platforms or digital adoption tools

Education

Grade 12

Re5

Job description

DC - Enablement Coordinator- 1DP Sandton

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 12 Jan 2026

About Discovery Connect Distribution Services

Discovery Connect uses the world’s foremost lead generation and conversion techniques to deliver the highest quality sales and service for all Discovery’s products. We aim to cover one million lives by 2023 with our extensive product range – from health insurance, long and short‑term insurance and investments, to banking and Vitality.

Job Description

The Enablement Coordinator supports the Enablement Manager in executing strategic initiatives that empower sales consultants and operational teams. This hands‑on, operations‑facing role coordinates enablement activities, manages content and tools, and ensures alignment with compliance, product, and performance standards. Working closely with Operations, QA, Compliance, HR/L&D, and Product, the Coordinator ensures seamless delivery of enablement programs and insights. The role also involves analyzing performance data, tool usage, training engagement, and feedback to identify gaps, drive improvements, and support data‑informed decision‑making. Responsibilities may evolve based on business needs and strategic priorities.

Key Purpose

The Enablement Coordinator is responsible for ensuring the effective delivery of enablement programs that support consultant onboarding, development, and performance improvement. This includes managing enablement content and SOPs, providing frontline support to consultants, and collaborating with cross‑functional teams to maintain operational alignment. The role also contributes to continuous improvement by interpreting data and feedback to enhance consultant readiness and enablement.

Key Outcomes

Coordinate Enablement Initiatives

• Enablement initiatives are executed on time, with high engagement and measurable impact on consultant performance.

Maintain Enablement Content and Tools

• Maintain and update product guides, compliance checklists, SOPs, and sales support materials.
• Ensure enablement platforms and tools are functional, accessible, and aligned with business needs.
• Act as a first‑line support for consultants needing assistance with enablement resources.
• Resolve queries and elevate issues to relevant departments when necessary.

SOP Development and Maintenance

• Create, update, and manage enablement‑related SOPs in collaboration with stakeholders.
• Ensure SOPs reflect current processes, regulatory requirements, and system changes.

Data Analysis and Reporting

• Analyze consultant performance metrics, training engagement, and enablement tool usage.
• Generate actionable insights and reports to inform strategic decisions and continuous improvement.

Post‑Deployment Validation

• Participate in testing and validation of new tools, content, and system changes.
• Monitor adoption and ensure updates are reflected in training and SOPs.

Cross‑Functional Collaboration

• Work closely with Operations, QA, Compliance, HR/L&D, and Product to align enablement efforts.
• Facilitate feedback loops and contribute to cross‑functional initiatives.
• Identify gaps in consultant knowledge, process efficiency, or tool effectiveness.
• Recommend and support enhancements to enablement strategies and resources.

Required

• 1 – 3 years in Sales Enablement, Operations Support or Training Coordination.
• Experience working with cross‑functional teams.

Preferred

• Experience in insurance, financial services, or regulated industries.
• Exposure to performance analytics and reporting.

Education / Qualifications / Accreditations with Professional Body

Grade 12

Re5

Technical Skills or Knowledge

• Proficiency in MS Office (Excel, PowerPoint, Word).
• Basic data analysis and reporting skills.
• Familiarity with LMS and CRM systems.
• Knowledge of BI tools (Power BI, Tableau).
• Understanding of compliance frameworks and SOP development.
• Experience with enablement platforms or digital adoption tools.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.