Inbound Call Center Agent – FMCG Sales & Service

Premier FMCG (Pty) Ltd; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading FMCG company in Pretoria seeks a Call Centre Agent. The role involves managing inbound customer calls, addressing inquiries and complaints, and ensuring professional service. Candidates should hold a Matric Certificate, have strong communication skills, and ideally possess sales qualifications. Experience in FMCG and previous call center exposure are preferred. The position requires working in a pressurized environment with a 6-day work week, including weekends and public holidays.

Qualifications

• Matric Certificate required.
• Relevant sales qualification will be advantageous.
• Proficient in written communication and problem-solving.

Responsibilities

• Handle inbound calls and respond to customer complaints.
• Maintain professional customer service standards.
• Ensure accurate capturing of information.

Skills

Proficient in Communication-written

Problem-solving

Numerical ability

Organizational Understanding

Proactive thinking

Education

Matric Certificate

Relevant sales qualification

Job description

A leading FMCG company in Pretoria seeks a Call Centre Agent. The role involves managing inbound customer calls, addressing inquiries and complaints, and ensuring professional service. Candidates should hold a Matric Certificate, have strong communication skills, and ideally possess sales qualifications. Experience in FMCG and previous call center exposure are preferred. The position requires working in a pressurized environment with a 6-day work week, including weekends and public holidays.