Systems Engineer_Customer Experience (Genesys Cloud CX, Linux, Azure) (Remote)

DataFin Recruitment; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking a Systems Engineer in Durban to provide exceptional technical customer support. The ideal candidate will have at least 5 years of experience in mid-level IT support, expertise in Linux Server Administration, and relevant certifications, including Genesys Cloud Certified. Responsibilities include managing Linux and Microsoft server systems, configuring VICIdial, and implementing Genesys Cloud CX solutions. Join a dynamic team where your skills will be valued.

Qualifications

• Matric/Grade 12 is required.
• An IT Diploma and relevant certifications are mandatory.
• 5 years of experience in a mid-level IT support role.

Responsibilities

• Provide exceptional technical customer support.
• Manage Linux and Microsoft Server Administration.
• Support and configure VICIdial and Genesys Cloud CX.

Skills

Linux Server Administration

VoIP/CcaaS

Genesys Architect flows

Troubleshooting

Microsoft Azure

VICIdial Administration

Strong Windows Administration

Education

Matric / Grade 12

Diploma in IT

Genesys Cloud Certification

Tools

Microsoft Azure

AWS

Fortinet

Job description

ENVIRONMENT:

PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years’ experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.

DUTIES:

• Microsoft Server Administration.
• Linux Server Administration.
• Network and Firewall Support.
• Microsoft Azure Administration.
• SharePoint Administration.
• VoIP Services Support.
• VICIdial support and configuration.
• Genesys Cloud CX implementation and support.
• Qcontact implementation and support.

REQUIREMENTS:

Qualifications –

• Matric / Grade 12.
• Diploma in IT.
• Genesys Cloud Certified.
• Industry certification (Microsoft Azure, AWS, Fortinet).

Experience/Skills –

• 5 Years' experience in a Mid-level IT Support Role including VoIP/ CcaaS.
• Genesys Architect flows, Digital Channels, SIP, QA.
• VICIdial Administration.
• Call Center experience.
• Strong Windows and Server Administrative skills.
• Strong troubleshooting skills and experience.
• Experience in Azure Infrastructure management.

ATTRIBUTES:

• Reliable.
• Energetic.
• Goal-oriented.
• Self-motivated.
• Excellent time keeping.
• Team player.