Visa Applications Support Agent — Cape Town (Temp 3–6m)

CAPAGO International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading outsourcing services provider is seeking an experienced Customer Support Agent in Cape Town. This role involves providing tailored customer support, guiding applicants through the visa application process, and managing inquiries efficiently. The ideal candidate must be fluent in English and possess strong communication skills, with prior experience in customer service or a call center. The position requires meticulous attention to detail and a commitment to customer satisfaction.

Qualifications

• Fluent in written and spoken English mandatory.
• Previous customer service experience or in a call centre position.
• Great at dealing with challenging customer interactions.

Responsibilities

• Handle inbound contacts and guide applicants through the visa application process.
• Respond to inquiries from customers via chats, emails, and phone calls.
• Manage customer accounts and update information as needed.
• Identify upselling opportunities to enhance the customer journey.
• Resolve inquiries related to visa requirements and application status.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

Adaptability

Education

Matric in customer service related field

Tertiary qualifications

Tools

Document management systems

Job description

A leading outsourcing services provider is seeking an experienced Customer Support Agent in Cape Town. This role involves providing tailored customer support, guiding applicants through the visa application process, and managing inquiries efficiently. The ideal candidate must be fluent in English and possess strong communication skills, with prior experience in customer service or a call center. The position requires meticulous attention to detail and a commitment to customer satisfaction.