Major Incident Management Graduate

CSG; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A tech-forward company based in Cape Town is seeking passionate graduates for their 2026 Graduate Programme. You'll report to the Service Desk Lead and engage in Major Incident Management, serving as a key contact for system events. Candidates should be South African citizens with relevant qualifications like BCom or BA in Linguistics. The role requires good verbal skills and offers a hybrid work environment with group training opportunities.

Benefits

Hybrid environment

Group Training

Participate in Employee Belonging Groups

Qualifications

• South African Citizen.
• CV & Cover Letter required.
• Academic Record needed.
• Preferable to have some call center experience.

Responsibilities

• You will report to the Service Desk Lead.
• Help with Major Incident Management support.
• Initial contact for system-generated events.
• Work a variety of shifts, including weekends.

Skills

Good verbal and written skills

Proficiency in English in a business environment

Education

BCom, BA Linguistics/Communication, Business Systems, or IT related

Job description

Hi, I'm Zandile Vanqayour, Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to the Service Desk Lead
• You will help with Major Incident Management support including status assessments, engagement of teams, whiteboard updates and communications, and general incident management during major incidents
• You will serve as the initial contact and facilitator for system-generated events regarding multiple systems and environments throughout the entire CSG environment
• You will work a variety of shifts to include weekends, holidays, or extra shifts
• You will be part of the 2026 Graduate Programme which runs for 12 months
• You will be in the Centurion or Cape Town office for at least 3 days in a week

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• South African Citizen
• CV & Cover Letter
• Academic Record
• BCom, BA Linguistics/Communication, Business Systems, or IT related
• Preferable have some call center experience
• Good verbal and written skills
• Proficiency in English in a business environment

Who will love this job

• A trusted team core plan
• A growth driver – you have a mindset买法”
• A game changer – you dream big and push the limits of what's possible to improve for yourself and others
• A leader – you excel ⁾ leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Hybrid environment
• Group Training
• Participate in our Employee Belonging Groups

Location(s): Cape Town, South Africa

OfficeAccommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.