457 postes de
Agent à United States
Collections Agent - Late Stage
Collections Agent - Late Stage
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Collections Agent - Late Stage
Faites partie des premiers candidats.
Virgin Active South Africa
Cape Town
ZAR 120 000 - 180 000
Faites partie des premiers candidats.
Il y a 3 jours
Description du poste
Your Purpose....
The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
We can’t live without…
The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
- To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
- It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as collections agent/representative or similar sales role
- Proven track record of successfully meeting collections budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
- Ability to be polite and compassionate without lacking confidence
- Customer centric focus
- Must display empathy and ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to resolve calls
- Must be able to work independently
- Must be a good team player and treat the team with respect
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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