MBIS Support Agent

Sanlam; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services group is seeking an MBIS Support Agent based in Midrand, Gauteng. In this role, you will assist with administrative functions, ensure feedback and reporting are accurate, and support the Business Insurance and Personal Lines departments. Candidates must have at least 2 years of experience in the short-term insurance sector and strong communication skills. The company promotes a dynamic work environment and offers growth opportunities.

Benefits

Opportunities for growth

Diversity and inclusion commitment

Qualifications

• Proven experience in the short-term insurance industry, preferably 2+ years.
• Experience with sales/client services.
• Must have experience with TIA/MIA systems.

Responsibilities

• Assist with daily administrative functions in MBIS.
• Communicate daily with MBIS agents and stakeholders.
• Maintain high levels of accuracy and efficiency.

Skills

Advanced computer literacy

Excellent verbal and written communication skills

Problem solving skills

Self-motivated

Attention to detail

Ability to multi-task

Education

Grade 12/Standard 10/NQF 4

Tertiary Qualification/ NQF 5

Full Insurance Qualifications

Tools

TIA System

MIA System

IPA System

Job description

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

What will you do?

The MBIS Support agent will assist the MBIS department on administrative daily functions. This role will require the MBIS Support Agent to communicate daily with MBIS agents and relevant stakeholders within the Business Insurance and Personal Lines departments.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary Qualification/ NQF 5
• Financial Services Board Regulatory Exams (RE5)
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA)

Minimum Experience

• Minimum of 2 years’ experience in the short-term insurance industry
• Minimum of 2 years’ experience of sales and/ or client services
• TIA/ MIA System experience compulsory
• Business Insurance and Personal Insurance experience compulsory.
• IPA System

Deliverables include, but will not be limited to

• Ensure daily activity and TATs on feedback are met
• Regular reporting on trends within the MBIS department
• Maintain high level of accuracy and efficiency

Competencies Required

• Advanced computer literacy
• Must be highly proficient in dealing with stakeholders and staff
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail

Knowledge And Skills

• Call monitoring and assessments and leads support activities(i.e. campaigns)
• Documents feedback for coaching and developing agents
• Process management and standards alignment
• Leads queries, investigations and complaints

Personal Attributes

• Communicates effectively - Contributing dependently
• Plans and aligns - Contributing dependently
• Self-development - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. DEADLINE TO APPLY: 3 FEBRUARY 2026

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.