German-speaking Customer Support

Cross Border Talents; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international customer service provider is seeking a German-speaking Customer Support Agent in Durban to assist customers across various channels. This role requires proficiency in German (B2-C2) and offers a competitive salary package. Responsibilities include handling customer inquiries, supporting retail-related issues, and maintaining service quality. Ideal candidates should have strong communication skills and some customer service experience, making it a great opportunity for those passionate about providing excellent service.

Benefits

Competitive salary package

Paid training and onboarding

Qualifications

• Proficient in German (B2-C2) for written and spoken communication.
• Good command of English for internal communication.
• Experience in customer service or call centers is a plus.

Responsibilities

• Handle customer queries in German via phone, email, and live chat.
• Assist with retail-related inquiries regarding orders and product information.
• Resolve customer complaints and maintain detailed interaction records.

Skills

German language proficiency (B2-C2)

Communication skills

Problem-solving skills

Customer service experience

Job description

We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

Key Responsibilities

As a Customer Support Agent, you will:

• Handle customer queries in German via phone, email, and live chat
• Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
• Provide prompt, accurate, and friendly service in line with brand expectations
• Resolve customer complaints and elevate complex cases when necessary
• Maintain detailed records of all interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work collaboratively with team members and supervisors to enhance customer experience

Requirements

To qualify for this role, you should meet the following criteria:

• German language proficiency between B2 and C2 level (written and spoken)
• Good command of English for internal communication
• Customer service or call center experience is advantageous (retail experience is a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Basic computer skills and ability to navigate support systems

What We Offer

• Competitive salary package
• Paid training and onboarding