UK Auto Finance Support Agent - FCA Compliant

Genpact; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading global services firm in Johannesburg seeks a dedicated customer service representative to support UK customers through calls and emails. The role requires at least 2 years of experience in customer service or financial services and proficiency in Salesforce CRM. The candidate must be comfortable working UK hours and possess strong communication skills. Attractive salary and benefits are included, along with opportunities for personal development in a multicultural environment.

Benefits

Medical Aid

Retirement benefits

Various trainings

Qualifications

• Experience in customer service or financial services of 2+ years.
• Knowledge of financial services operations and regulatory environment.
• Comfortable working UK operating hours.

Responsibilities

• Handle inbound and outbound calls and email correspondence with UK customers.
• Maintain accurate, detailed records in Salesforce CRM for all interactions.
• Resolve customer queries and complaints within delegated authority.

Skills

Customer service experience

B2-level English proficiency

Strong written communication

Ability to work independently

Education

Matric Certificate with English D result or better

Tools

Salesforce CRM

Genesys

MS Office/Excel

Job description

A leading global services firm in Johannesburg seeks a dedicated customer service representative to support UK customers through calls and emails. The role requires at least 2 years of experience in customer service or financial services and proficiency in Salesforce CRM. The candidate must be comfortable working UK hours and possess strong communication skills. Attractive salary and benefits are included, along with opportunities for personal development in a multicultural environment.