Administration jobs in South Africa
Chief Financial Officer
Construction Education & Training Authority
Strategic CFO: Drive Growth, Governance & Insight
Construction Education & Training Authority
Regulatory Affairs Portfolio Lead Prescription - Midrand
Adcock Ingram
Regulatory Portfolio Lead: Credit Risk & Strategy
Adcock Ingram
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsSenior Data Engineer | Remote-First, Azure Databricks
Human Accent
Junior Accountant (Office Based) Auckland Park
Gci Wealth (Pty) Ltd
Global Ledger Controller — Multinational Finance Lead
Gci Wealth (Pty) Ltd
Quantity Surveyor – Estimator Construction Fourways
Jobs 4 All
Technical Buyer: Sourcing, Negotiations & Inventory
Fusion Personnel
Cape Town Torah High - Middle School Teacher
Independent Schools Association Of Southern Africa
Medical Customer Service
Job summary
A recruitment agency seeks a Contact Centre Agent in Cape Town to support an American campaign. Ideal candidates have experience in healthcare administration, strong communication skills, and attention to detail. This position requires working US hours and being onsite in Cape Town. The role includes receiving calls, processing billing transactions, and providing support to policyholders.
Qualifications
- Prior experience in insurance enrollment, healthcare administration, or patient services is essential.
- Compassionate and patient-focused approach with attention to detail.
Responsibilities
- Receive inbound calls from policyholders in a contact center environment.
- Process billing transactions on behalf of policyholders.
- Respond to billing inquiries from policyholders.
- Provide technical support on client systems.
Skills
Education
Job Title: Contact Centre Agent
Location: Cape Town CBD
Employment Type: Full-time
Our client is seeking enthusiastic and professional Contact Centre Agents with Medical Aid/Healthcare experience to join their dynamic team supporting an American campaign. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional service to international customers.
- Prior experience in insurance enrollment, healthcare administration, or patient services is essential.
- Strong communication, problem-solving, and organizational skills.
- Compassionate and patient-focused approach with attention to detail.
- Receive inbound calls from policyholders in a contact center environment.
- Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
- Accurately interpret and verify billing transactions.
- Respond to simple as well as complex billing inquiries from policyholders.
- Provide policyholders with technical support on the client systems.
- Follow up with policyholders on outstanding items in a timely manner.
- Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
- Perform other duties as needed.
- Must be willing to work US working hours (2pm – 3am).
- Must be willing to work onsite in Cape Town.
- Must have Matric.
- Clear criminal record.
- No bad debts.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.