Medical Customer Service

Believe Resourcing; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency seeks a Contact Centre Agent in Cape Town to support an American campaign. Ideal candidates have experience in healthcare administration, strong communication skills, and attention to detail. This position requires working US hours and being onsite in Cape Town. The role includes receiving calls, processing billing transactions, and providing support to policyholders.

Qualifications

• Prior experience in insurance enrollment, healthcare administration, or patient services is essential.
• Compassionate and patient-focused approach with attention to detail.

Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders.
• Respond to billing inquiries from policyholders.
• Provide technical support on client systems.

Skills

Strong communication

Problem-solving

Organizational skills

Attention to detail

Education

Matric

Job description

Overview

Job Title: Contact Centre Agent
Location: Cape Town CBD
Employment Type: Full-time

Our client is seeking enthusiastic and professional Contact Centre Agents with Medical Aid/Healthcare experience to join their dynamic team supporting an American campaign. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional service to international customers.

Qualifications & Experience

• Prior experience in insurance enrollment, healthcare administration, or patient services is essential.
• Strong communication, problem-solving, and organizational skills.
• Compassionate and patient-focused approach with attention to detail.

Key Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

Key Requirements for All Roles

• Must be willing to work US working hours (2pm – 3am).
• Must be willing to work onsite in Cape Town.
• Must have Matric.
• Clear criminal record.
• No bad debts.