Executive jobs in Singapore
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Retail Operations Executive
Job summary
A retail and e-commerce company in Singapore seeks a Retail & Operations Executive to support store and e-commerce operations. Responsibilities include managing retail counter, inventory control, and processing customer orders across various platforms. The ideal candidate possesses a customer-oriented attitude, has good communication skills, and is comfortable working in both retail and office settings. Applicants must have at least N-Level/ O-Level/ ITE/ Diploma and ideally 1–2 years of relevant experience. This role offers a flexible 5.5/6 day working arrangement, requiring occasional weekend work.
Qualifications
- Minimum 1–2 years of experience in retail operations, inventory management, or e-commerce fulfillment.
- Responsible and able to work independently.
- Comfortable working in both retail and office environments.
Responsibilities
- Manage retail counter and provide frontline customer support.
- Monitor stock levels and update inventory records.
- Process customer orders from various channels.
Skills
Education
Tools
The Retail & Operations Executive reports to the Operations Manager. The key responsibilities are to support store operations, e-commerce operations, inventory control, customer service, and online order fulfilment across both the retail counter and office.
- Manage the retail counter and provide frontline customer support
- Handle stock‑taking, goods receiving and daily shop operations
- Maintain cleanliness, display standards and product readiness at the store
- Monitor stock levels and update inventory records
- Conduct periodic stock counts and reconcile discrepancies
- Coordinate replenishment of products to retail outlets and distributors when required
- Assist warehouse team during peak periods or when additional manpower is required
- Assist in receiving, sorting, packing and inventory‑related tasks
- Process customer orders from various channels (Shopee, Website, Tiktok Shop, Walk‑in)
- Ensure timely picking, packing and preparation of orders for 3PL pickup
- Support coordination between retail, warehouse and e‑commerce teams
- Assist in preparing and packing online orders
- Ensure proper labelling, documentation and quality checks prior to handover to 3PL
- Support online promotions and sales events where required
- Assist in occasional booth and event sales
- Assist customers with product enquiries, repairs, exchanges and order collection at the retail shop / service centre
- Provide professional and friendly service across in‑store and online platforms
- Help troubleshoot customer issues and escape cases when needed
- Minimum N‑Level / O‑Level / ITE / Diploma
- Preferably 1–2 years of experience in retail operations, inventory management or e‑commerce fulfilment
- Customer‑oriented with good communication skills
- Able to multi‑task and work in a fast‑paced environment
- Basic knowledge of e‑commerce platforms (Shopee, Shopify, etc.) is a plus
- Responsible, proactive and able to work independently
- Comfortable working in both retail and office environments
- Singaporeans / PR only
- 5.5 / 6 day working arrangement
- Regular office hours on‑site at two locations
- Must be able to work either Saturday or Sunday depending on roster and operational needs
- Will be required to occasionally work the entire weekend (e.g. during events)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.