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Manager, IT Product Management Digitalization

DHL Global Forwarding Singapore Pte Ltd

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SGD 80 000 - 120 000
Há 2 dias
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Manager, IT Product Management Digitalization
DHL Global Forwarding Singapore Pte Ltd
Singapura
Presencial
SGD 80.000 - 120.000
Tempo integral
Há 2 dias
Torna-te num dos primeiros candidatos

Resumo da oferta

A leading logistics company in Singapore seeks a Digitalization Program Manager to lead digital transformation initiatives. The ideal candidate has 5–8 years of related experience, expertise in AI and automation, and strong stakeholder management skills. Key responsibilities include overseeing project delivery, managing resources, and enhancing user experiences. This role is pivotal in driving operational efficiency and customer satisfaction through innovative digital solutions.

Qualificações

  • Proven experience in leading digital transformation initiatives.
  • Strong understanding of AI, automation, and data analytics.
  • Excellent communication skills to engage diverse stakeholders.

Responsabilidades

  • Lead the adoption of digital transformation initiatives across logistics operations.
  • Serve as liaison between stakeholders, IT teams, and partners.
  • Shape and execute digital strategy aligned with business goals.
  • Manage program budgets and resources effectively.

Conhecimentos

Digital transformation
Communication skills
Project management
Stakeholder management
AI and analytics knowledge
Innovation mindset
Agile leadership

Formação académica

5–8 years of experience in digital transformation, IT leadership, or product/program management
Descrição da oferta de emprego
Role purpose

The role of Digitalization Program Manager leads the planning, execution, and adoption of digital transformation initiatives across logistics operations including warehousing, transportation, last-mile delivery, customs, and customer-facing digital services. The role ensures that digital programs drive operational efficiency, enhance visibility and reliability, elevate customer experience, and enable scalable growth in an increasingly automated and data-driven logistics environment.

Key Responsibilities
  • Identify opportunities to enhance automation, enable data‑driven decision‑making, and improve digital user experiences.
  • Translate business objectives into a clear roadmap of digital initiatives and required capabilities.
  • Serve as the primary liaison between business stakeholders, IT teams, and external partners on all matters related to digitalization.
  • Develop digitalization contents and facilitate workshops, training, steering committees, and alignment sessions with key stakeholders.
  • Provide clear and regular communication on program progress, risks, and accomplishments.
  • Evaluate emerging digital technologies relevant to logistics operations (e.g., Types of AI, NLP, ML, GenAI, Power Platform, Copilot, digital workflow and automation tools, M365 etc).
  • Partner closely with global or country IT teams to ensure digital solutions are scalable, maintainable, and aligned with enterprise architecture standards.
  • Coordinate cross‑functional teams (IT, operations, product, HR, finance, etc.) to drive successful implementation of digital programs.
  • Manage program budgets, resources, vendors, and associated risks.
  • Collaborate with ITS and software vendors to deliver best‑in‑class service to internal and external customers while optimizing value for money.
  • Execute assigned IT implementation projects.
  • Deliver projects on time, within budget, and to agreed quality standards.
  • Proactively escalates and resolves risks and issues with the reporting manager.
  • Ensure all project delivery adheres to DHL’s project management methodologies and compliance requirements.
Strategic & Digital Visioning
  • Shape a digital transformation strategy aligned with business objectives.
  • Identify opportunities across automation, AI/ML, analytics, cloud modernization, and workflow digitization.
  • Develop and articulate a clear digital roadmap that links technology potential to measurable business outcomes.
  • Demonstrate the ability to bridge business needs with emerging technologies.
Program & Portfolio Management
  • Oversee end‑to‑end delivery of digital programs across regions and functional areas.
  • Establish strong governance, monitoring progress, budgets, KPIs, and outcomes.
  • Manage risks, dependencies, and cross‑project impacts effectively.
Process & Business Analysis
  • Analyse, map, and redesign business processes to enable digital transformation.
  • Translate business requirements into actionable digital product specifications.
  • Assess organizational impact and prepare teams for new digital ways of working.
Technology Literacy
  • Familiar with AI and analytics capabilities that support business optimization.
Stakeholder & Change Management
  • Engage and influence diverse stakeholders across regions and organizational levels.
  • Communicate complex digital concepts in clear, business‑friendly language.
  • Lead change adoption initiatives including training, communications, and champion networks.
  • Nurture expectations, resistance, and cultural nuances throughout transformation efforts.
Vendor & Partner Management
  • Manage external technology partners, consultancies, and solution providers.
  • Evaluate solution proposals and ensure delivery meets agreed scope and quality.
  • Oversee SLAs, commercial negotiations, and contract compliance.
Innovation Mindset & Agile Leadership
  • Champion experimentation through PoCs and pilot initiatives.
  • Foster a culture of innovation and digital‑first thinking.
Expected Years of Experience
  • 5–8 years of experience in digital transformation, IT leadership, or product/program management.
  • Solid understanding of AI, automation, data analytics, and emerging digital technologies.
  • Strong communication skills with the ability to articulate digital concepts and narratives to stakeholders across operations, IT, warehouse, transport teams, and customers.
  • Good grasp of how digital ecosystems are built, connected, and scaled.
  • Experience in selecting vendors and systems within the digitization landscape.
  • Innovative, analytical, and solution‑oriented mindset.
  • Proficient in program and portfolio management.
  • Experience rolling out digital or automation solutions across multi‑site logistics operations is a plus.
  • Strong awareness of the logistics sector, especially in freight forwarding is a plus.
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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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