Customer Service Manager ofertas em Singapura

[ID: 1172563]

• Implementation and administration of long-term service agreement contracts with Singapore power plant owners. Malaysia power plant owners may or may not be included.
• Create and complete subcontracts with Vendors
• Prepare and submit proposals/invoices to Customers and Vendors
• Negotiate commercial terms with Customers and Vendors and record sales and services
• Handle documentation, trading, shipments for the transaction with Customers and Vendors
• Prepare and give presentation about specification, features and benefits of Extra Work, upgrade, products and/or services to Customers
• Serve as a liaison between the Customers, Company and HQ
• Monitor, coordinate and report the status of LTSA projects and delivered products/parts
• Assist Customers for any troubleshooting and any failures arise from products, parts or services provided by the Company
• Report activities and feedback from Customers to various stakeholders
• Troubleshoot and problem solving by involving various departments based on the needs of the Company
• Support any commercial disputes or tasks required by Japan Headquarters for GTCC existing service business in Asia Pacific region
• Seek alignment from various stakeholders
• Responsible for other tasks as may be required from time to time by the Company or HQ
• The key activities and tasks shall not be limited only to Company's direct LTSA contract with Singapore Customers

• Stays abreast of the latest purchasing needs/after-sales Customers' needs.
• Study Competitors' trend of technology in power business.
• Identification of target market (Customer & products).
• Good analytical skills to identify trends and sales patterns.
• Able to propose and tailor solution based on the latest market trends and demands
• Support all commercial issues or dispute resolutions related to Service Business
• Responsible for other tasks as may be required from time to time by the Company HQ

• Identify and work on process improvement for Service Department
• Any other tasks assigned by the General Manager and the Company from time to time

• More than 7 years of relevant experience in sales, commercial, proposals, contractual agreements and business administration, preferably with engineering background of similar productsinrelated industries i.e. OEM, Oil & Gas; Marine, Rotating Equipment, EPC, and trading.
• Proficiency in Japanese to communicate with Japanese speaking counterparts
• Knowledge in legal, finance, contractual terms, and good in problem solving
• Excellent computer proficiency (MS Office - Word, Excel, Power Point and Outlook)
• Excellent understanding of contractual terms, trade administration, general import and export trade and incoterms
• Excellent skills to convince the others with reasonable background and propose the win-win solution
• Preferable to have a knowledge of commercial and technical terms in power plant business
• Strong Knowledge of Gas Turbine Combined Cycle Power Plant Equipment maintenance and Long Term Service Agreement

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771