Customer Service Manager jobs in Singapore

The Head of Therapy Services plays a crucial role within the Allied Professional Hub, overseeing the operations and strategic direction of therapy services in Rainbow Centre’s Early Intervention or Special Schools. This position leads a team of therapists and psychologists and works closely with the Director of the Allied Professional Hub to review strategic initiatives, ensure quality delivery of services, monitor service administration, manage resources and foster collaboration internally and externally for the betterment of our clients.

Critical Work Functions

Ensure Operational Efficiency and Service Quality

• Develop work plans for the departments, in alignment with organisational goals
• Develop and implement quality assurance measures to ensure adherence to service standards, performance indicators and operating guidelines of the department and/or programmes
• Monitor and evaluate program effectiveness, identify areas for improvement, and implement strategies for continuous enhancement.

Uplift Professional Practice in Therapy Services

• Lead the AP Team for a collaborative and person-centred / family centred approach to therapeutic planning, intervention and evaluation, with the teaching team through

(i) Coordinating the work of the therapists to monitor the deployment of intervention, the progress of clients, and evaluation of outcomes

(ii)Together with the case manager, plan and coordinate with the Lead/Senior Teacher for the scheduling of case discussion and other activities for timely and effective assessment, planning, monitoring and evaluation of cases.

• Caseload Management: Manage the caseload of the therapists and psychologists as per guidelines and work plans. Endorse revisions, in consultation with Director/Assistant Director, when changes and deviation from guidelines are required.

Manage Change

• Support Director to conceptualise, plan and drive strategic initiatives that advance the outcomes of the group, and contribute to the overall strategies of Rainbow Centre for achieving its mission and vision.
• Regularly review and revise strategies and tactics in response to internal and external developments, for a responsive and agile strategic approach

People Development

• Support the cultivation of the agency's values, vision and mission within the team
• Work with Clinical Leads in development and implementation of structures and processes for professional and personal development of the team members
• Ensure the quality of monitoring and supervision of team members meet the standards of the governing bodies and professions.

Job Requirements

• Recognised degree/Master in relevant discipline
• Registered with AHPC or Singapore Psychological Society
• Minimum 12 years post qualification experience preferably working as a AP with persons with disabilities, with at least 5 years in a SPED setting
• Demonstrated ability in administering programs and managing teams.
• Only Singaporeans and PRs