Customer Service Manager jobs in United States

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over 25 million users worldwide.

In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we became the first digital brokerage to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to make investing a viable option for people to achieve their financial goals. We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing, but building a world where smarter investing is within reach for all. If you're excited about driving impact at the intersection of finance and technology, there's never been a better time to join us.

Team Lead, Risk Management

Responsibilities

• Lead and supervise the team in monitoring credit and market risks, implementing timely mitigation actions to minimize exposure.
• Review and enhance risk management policies, frameworks, and system workflows in compliance with regulatory standards and industry best practices.
• Review and approve credit applications for retail, high-net-worth and institutional clients, ensuring consistency with internal risk appetite and credit policies.
• Evaluate core business processes to identify potential risk exposures and recommend robust control measures.
• Conduct comprehensive risk assessments and due diligence on new product launches and business initiatives, working closely with development teams to automate risk controls through system integration.
• Provide risk advisory support to business units, embedding risk considerations into strategic and operational decision-making processes.
• Liaise with auditors and respond to inquiries from external regulatory authorities, including MAS and SGX.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

• Bachelor's degree or higher in Risk Management, Finance, Mathematics, or a related discipline.
• Over 10 years of experience in securities and derivatives risk management, preferably within a brokerage firm.
• Strong proficiency in margin financing and derivatives products, including futures contracts, stocks & index options, and options on futures.
• Comprehensive understanding of MAS and SGX regulatory requirements.
• Familiarity with international markets such as the United States, Japan, Hong Kong and China Connect is a plus.
• Strong communication skills in English, both written and spoken; proficiency in Mandarin is an advantage.
• Self-motivated, detail-oriented, and able to perform effectively under pressure.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!