Customer Service Manager jobs in Singapore
Team Lead, Corporate Client Onboarding (Centralized Account Opening)
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Team Lead, Corporate Client Onboarding (Centralized Account Opening)
Job summary
A leading financial institution in Singapore is seeking a Corporate Client Onboarding Manager to lead a team focused on streamlining account opening processes while ensuring compliance with MAS regulations. The role requires at least 5 years of experience in corporate banking and strong problem-solving skills. Excellent leadership abilities and knowledge of Singapore financial regulations are essential. This position offers opportunities for professional growth in a dynamic environment.
Qualifications
- At least 5 years of experience in corporate banking, operations management, or compliance.
- Familiarity with international banking processes, particularly corporate account opening and AML/CFT regulatory requirements.
- Strong knowledge of Singapore financial regulations (e.g., MAS guidelines).
- Excellent risk awareness and problem-solving skills.
Responsibilities
- Oversee the Corporate Client Onboarding team and streamline account opening processes.
- Supervise adherence to KYC, AML, and compliance requirements.
- Coordinate with departments to resolve onboarding issues.
- Analyze data and propose process improvements.
- Manage team training and daily operations.
Skills
Job Description
- Oversee the Corporate Client Onboarding team, streamline account opening processes, and ensure efficient and compliant execution of customer account setup and due diligence.
- Supervise and guide team members in adhering to KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements in line with MAS (Monetary Authority of Singapore) regulations and internal bank policies.
- Coordinate with Corporate Banking, Operations, Compliance, and other departments to resolve complex onboarding issues.
- Analyse account opening data and client feedback regularly, propose process improvements, and enhance customer experience and operational efficiency.
- Manage team training, performance evaluations, and daily operations to build a professional and high-performing team.
Job Requirement
- At least 5 years of experience in corporate banking, operations management, or compliance.
- Familiarity with international banking processes, particularly corporate account opening and AML/CFT regulatory requirements.
- Strong knowledge of Singapore financial regulations (e.g., MAS guidelines) and internal bank compliance policies.
- Excellent risk awareness and problem-solving skills to handle sensitive onboarding matters.
- Strong team leadership and cross-department collaboration abilities.
- Highly responsible, adaptable to a fast-paced environment, and able to work under pressure
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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