AVP, Customer Centre Leader — Team Coach & Ops Excellence

DBS; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading bank in Singapore is seeking an AVP, Customer Centre Team Manager to lead and manage a team of Customer Service Officers. The candidate should have at least 7 years of experience, preferably in a contact centre environment, demonstrating strong leadership and interpersonal skills. Key responsibilities include overseeing daily operations, ensuring KPIs are met, and resolving complex customer issues. This role offers opportunities to improve customer journeys and operational efficiency.

Qualifications

• Minimum 7 years of work experience, preferably in a Contact Centre environment.
• Strong leadership skills and ability to manage teams.
• Good interpersonal skills and ability to resolve customer issues.

Responsibilities

• Lead, coach and manage a team of Customer Service Officers.
• Monitor performance to ensure KPIs are met.
• Conduct team meetings and provide feedback.

Skills

Leadership

Interpersonal skills

Customer service

Job description

A leading bank in Singapore is seeking an AVP, Customer Centre Team Manager to lead and manage a team of Customer Service Officers. The candidate should have at least 7 years of experience, preferably in a contact centre environment, demonstrating strong leadership and interpersonal skills. Key responsibilities include overseeing daily operations, ensuring KPIs are met, and resolving complex customer issues. This role offers opportunities to improve customer journeys and operational efficiency.