Assistant Service Manager

DAY ONE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A food and beverage outlet in Singapore is looking for an experienced outlet manager to drive operations and service excellence. The successful candidate will assist in operational management, ensure high-quality guest interactions, and handle staff training and scheduling. A diploma in Food & Beverage and minimum 3 years of relevant experience are required. This role demands strong financial management skills and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 3 years relevant experience in KTV/Restaurant Service/Retail.
• Strong business acumen with acute financial management skills.
• Ability to work in a fast-paced F&B environment.

Responsibilities

• Assist the Outlet Manager with operations.
• Drive revenue and manage staff performance.
• Handle guest requests and maintain cleanliness.

Skills

Customer service

Team management

Financial management

Problem solving

Education

Diploma in Food & Beverage or equivalent

Tools

MS Office

Job description

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work