APAC 2nd‑Level Tech Support & Service Operations Manager

Rolls-Royce; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading global engineering company seeks a Customer Support Manager in Tukang, Singapore. This role focuses on providing technical support for diesel/gas engines and commissioning operations within the APAC region. Candidates should have a degree in engineering and 7–10 years of experience in service operations. Strong technical knowledge in power generation systems is essential, along with excellent communication and problem-solving skills. Willingness to travel is required. A competitive compensation package is offered.

Qualifications

• 7-10 years of related work experience in service operations or commissioning.
• Experience with testing and commissioning power generators.
• Willingness to travel regionally for service support.

Responsibilities

• Provides 2nd Level technical support for engines in the APAC region.
• Works with the project team to resolve operational issues.
• Collaborates on service solutions and repair proposals.

Skills

Technical knowledge of power generation systems

Planning and coordination skills

Strong communication abilities

Problem-solving mindset

Multitasking skills

Education

Degree/Diploma in Electrical/Mechanical/Mechatronic Engineering

Tools

Generator Control Panel

Power generators

LV/MV Switchboards

Job description

A leading global engineering company seeks a Customer Support Manager in Tukang, Singapore. This role focuses on providing technical support for diesel/gas engines and commissioning operations within the APAC region. Candidates should have a degree in engineering and 7–10 years of experience in service operations. Strong technical knowledge in power generation systems is essential, along with excellent communication and problem-solving skills. Willingness to travel is required. A competitive compensation package is offered.