Assistant Service Manager

OCD HANDS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality outlet in Singapore seeks a motivated person to assist the Outlet Manager in operations and drive revenue. Candidates should have a diploma in Food & Beverage and at least 3 years of relevant experience. Strong customer service skills and the ability to work under pressure are essential. The role requires flexibility and commitment to shifts, including weekends and public holidays.

Qualifications

• Minimum of 3 years relevant experience in KTV/Restaurant Service/Retail.
• Strong business acumen and knowledge of sales and marketing trends.
• Ability to work under pressure with short deadlines.

Responsibilities

• Assist Outlet Manager in operations.
• Drive revenue and minimize costs.
• Handle guest requests professionally.

Skills

Customer service skills

Problem solving skills

Team player

Financial management skills

Interpersonal skills

Education

Diploma in Food & Beverage or equivalent

Tools

MS Office applications

Job description

Job Description & Requirements

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work