lavori da Customer Service Manager in località Germania

Job Description

Responsibilities

• Formulate, implement & analyze business strategies to maximize overall sales growth and profitability in line with the corporate plan of AirAsia.
• Secure continued growth by managing existing accounts/distribution channels and identify and implement new channels and growth opportunities.
• Set & Achieve sales targets.
• Gather market intelligence and monitor industry developments and competitor activity in the territory.
• Maintain understanding of governmental and regulatory issues that can impact our business in the territory.
• Prepare regular report and review on sales performance with the Management on weekly and monthly basis.

Functional Duties

• Develop sales strategies, set sales targets and key KPIs for the department to align with overall Regional Commercial plan.
• Provide perspectives and insights on global trends related to the aviation industry especially on air ticket selling related; analyze trend and identify business opportunities and threats.
• Lead and manage the distribution channel(s) and team(s) with AirAsia model and interest in priority.
• Actively contribute to the strategic plans within the off-line portfolio, ensuring that plans accurately reflect the needs of the market.
• Maintain existing and develop new trade customer relationships.
• Oversee operations of sales support teams to ensure customer satisfaction and provide support as needed.
• Coordinate with respective team leads/heads and other relevant parties to identify new business opportunities.
• Review sales performance and provide support to other point of sales (POS) as needed.

Desired Skills & Experience

• Minimum qualification is Diploma/Degree holder in any field with at least six years commercial experience in sales and distribution sectors, knowledge of the aviation business is preferable.
• The ideal candidate for the position will be an accomplished and experienced sales manager with a track record of delivering results within a competitive and fast moving industry.
• Proven track record of successful sales and client relationship management.
• Experience of staff management and development is an asset.
• Highly developed communication, negotiation, sales and presentation skills.
• Ability to understand complex business processes, technology and products and the benefit they can bring to the portfolio.
• A keen grasp of the economic drivers of the business and the ability to apply this knowledge, along with creativity, to drive innovative solutions and cost effective relationships.
• Microsoft Office application, fluent in written and spoken English is a must.
• Good interpersonal, communication and strong analytical & presentation skills.
• Ambitious and results-driven and able to work independently.
• Pleasant personality and pro-active attitude.
• The candidate must be willing and able to travel extensively.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.