Customer Service Manager à États-Unis

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, 'Jeong-do Management,' embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

• Account relationship management involving account resources at appropriate decision making level. On-going assessment of relationship efficiency and effectiveness, insuring LG is in the best position to win profitable business.
• Develop, maintain and manage an account business plan for each account, specifying total opportunity at the account, areas where we have the greatest likelihood of success, key decision makers, competitors, likely buying factors, recommended actions, and status of priority initiatives.
• Lead, coordinate and define a single, action oriented, account plan including input from all members of the regional/country sales, service and support team assigned and associated with the client(s) and as mutually agreed, where appropriate, by the assigned accounts. Establish domain expertise in strategic customer’s business, then develop and sustain relationships including high level contacts within assigned accounts.
• Work as a team for the development of proposals, value propositions, alliances and contract negotiations with assigned accounts.
• Leverage and coordinate resources including general sales force, product and commercial marketing, division operations, services and segment managers to achieve sales objectives.
• Ensure connections with any 3rd parties (consulting engineers, EPCs, contractors) who have, or could have, significant influence at assigned Strategic Accounts.
• Maintain a positive, supportive and hospitable attitude, be proactive to liaise, develop relationship and influence customer(s) to maintain a long-term service relationship.
• Monitor and collect competitors’ activities in market and report periodically directed by company.
• Responsible for customer relationship review process for accounts as part of the voice of customer process.

• Bachelor of Engineering or Business
• At least 5 years related experience in sales.
• Key account selling in the Data Center industry in Asia
• Strategic thinking and planning with strong commercial and financial acumen.
• Strong organizational, communication, hyper scale key accounts and project management skills

• Previous major account selling experience preferred.
• Experience with HVAC and Building Control system highly desirable.
• Experience in the electrical infrastructure of the Data Center industry, preferably with industrial power protection solutions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.